Assistant Business Support Co-ordinator

National Trust
Sevenoaks, Kent
10 Jul 2017
08 Aug 2017
Contract Type
Full Time


The Business Support team are at the heart of Knole, working to help the day to day operations run smoothly. This is an exciting time of change for the National Trust and for Knole and this is a key role: providing a focal point for communicating with all staff, volunteers and visitors, understanding the wider framework within which the property is operating, resolving issues and finding creative solutions to new challenges.

What it's like to work here

Nestled in a medieval deer-park, Knole is vast, complex and full of hidden treasures. It is the perfect place to visit for textiles and art enthusiasts, showcasing 17th century tapestries and furniture that make the collection internationally significant. Knole is going through a transformation and preservation project with the support of the Heritage Lottery Fund. Last year we opened our new visitor centre, and completed the external repairs, and we look forward to opening a nationally significant conservation studio, a new cafe with wonderful views of the park and a lifelong learning centre in the hayloft. It really is an exciting time to join the growing team at Knole.

What you'll be doing

Known for your exceptional organisational skills, a can-do attitude and the ability to deliver first class support, you’ll work with a small team of staff and volunteers to provide a comprehensive business support service at Knole. You will assist the Business Support Administrator to manage group bookings, undertake financial processes and answer visitor and business enquiries. You’ll be keen to improve the way things are done and apply best practice. You’ll be confident using a variety of IT packages to keep accurate records, and create timely and accurate communications. You’ll be on top of what’s going on, become a go-to member of staff and welcome opportunities to get involved in creative communications. You’ll be based at the property, working mainly Monday to Friday, including some bank holiday Mondays. Occasional weekend and evening working may be required to support property events.

Who we're looking for

Our team love to be busy, and so will you, so to thrive in this environment,

You’ll have the following skills and experience:

  • Helpful and approachable demeanour
  • A good team player
  • Advanced IT Skills and ability to use digital/social media and other marketing channels
  • Have clear written and verbal communication skills
  • Take pride on delivering excellent customer service
  • Ability to prioritise your own workload
  • Good eye for detail

The package

Looking after you

  • Health cash plan - from as little as £2.81 per month for you and your dependents
  • Pension contribution match up to 10%
  • EAP and proactive Health and Wellbeing
  • Discounted gym membership

Looking after your career

  • Grow your career through professional training courses across the Trust
  • Develop your skills with an internal secondment
  • Pay review linked to values and behaviours, commitment to progression
  • Income protection due to illness

Unique to Us

  • Work in some of the most beautiful, iconic and unique locations in the UK
  • Free entry to NT properties for you, a guest and your children (under 18)
  • 20% off in our retail and catering outlets
  • Discount up to 35% off a National Trust holiday cottage booking