Contract Manager / Supervisor Facilities Management Services

Spear Recruitment Ltd
£30000 - £40000/annum Salary Dep on Experience, Plus Car
10 Jul 2017
08 Aug 2017
Contract Type
Full Time
Contract Manager / Supervisor

Maintenance/Facilities Services Department

Location - Portsmouth, Hampshire

Salary £30,000 to £40,000 (Dep on Exp) plus Company Car

A successful privately owned commercial facilities business, delivering mechanical & electrical and building fabrications works to private and public-sector customers.

You must have proven knowledge and understanding of what is involved in a successful Facilities Services based contract, and lead the continuous development of the relationship with the client and associated contract specialists.

We are looking for someone who is professional and confident in a client facing environment and can communicate effectively with stakeholders.

Typical 'everyday tasks’ you would be involved with include (but not limited to):
•Planning and managing of reactive and planned maintenance works which could include database and advanced excel spreadsheet manipulation and reporting. Quoting works giving detailed breakdowns and possible exclusions and limitations
•Monitoring budgets and contract financials
•Dealing with technical escalation from engineers and clients
•Client liaison and communication and formal weekly, monthly, quarterly meetings which would include presenting
•Delegation of tasks to staff and supervision of those task to deadlines and monitoring progress
•Managing and motivation of people and basic human resource issues including motivation.
•Health and safety management and promotion of positive attitude to H&S
•Managing accuracy of job information via the helpdesk

The role will involve all aspects of 'performance management’ as follows:
•People and Personal Management
◦Inspires, challenges and empowers others to achieve and build on their skills through a Mentoring and coaching approach
◦Effective use of delegation to achieve results
◦Demands accountability through clear instructions and objective setting
◦Manages failure for positive effect through timely, open and honest management of issues
◦Effective communication (in line with the company’s communication strategy)
◦Resolves conflict openly and in a timely manner

•Financial Performance & Focussed Business Development
◦Demonstrated financial understanding through achievement of targets and no exposures
◦Commitment to targets
◾Cash Flow
◾Margin Contribution
◾Manages budgets and resources effectively

•Quality and Innovation
◦Mobilises necessary resources and expertise to resolve critical problems
◦Tackles tasks creatively, evaluating options and testing solutions
◦Understands and interprets reports, data or information

•Client and Customer Satisfaction
◦Influence on executive clients
◦Sets and manages expectations
◦Understands client’s business and drivers
◦Ensures a high priority is placed on satisfying customer needs, emphasising this to others
◦Networker, creating and meeting high customer expectations

Corresponding 'behaviours’ will be required when managing performance as follows:

The company are looking at developing their management team using a series of 'personal success factors’ which set out what is required (performance) and what behaviours the manager needs to exhibit when managing that performance. Some typical examples are shown below:
•People and Personnel management might be:
•◦Generates enthusiasm, high morale and positive team spirit, recognising and rewarding achievements and behaviours which support the business Mission, Business Goals and Ethics
◦Sets vision
◦Demonstrates integrity

•Financial Performance & Focussed Business Development
◦Demonstrates full understanding of financial terms and concepts
◦Undertakes effective business planning and sets financial/ business targets
◦Sees issues in commercial, financial and value terms in the interest of the business