LGV Technician

Recruiter
Nene Recruitment
Location
Norwich, Norfolk
Salary
25000.0000
Posted
10 Jul 2017
Closes
08 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

We have an exciting new vacancy for a Technician to join our clients extensive Service Team at Norwich to carry out efficient and effective diagnosis, service and repair to customers vehicles.

Duties:

- Take instruction from managers, and carry out work in an efficient and effective manner.

- Diligently complete inspection sheets and job cards to the highest standard.

- Liaise with Parts Department as required.

- Develop Best Practice in all service operations and deliver consistently. - Create and deliver a customer led culture in the service department.

- Ensure all Company, Franchise, Health & Safety and Environmental, ISO policies and standards are adhered to within the service department, and branch as a whole.

- Contribute to the effective development of the branch as a whole.

- To deliver world class levels of customer service.

- Right first time and on time.

- In conjunction with the Service Manager agree, monitor and achieve Colleague & Customer satisfaction goals, Workshop sales and gross profit margins, including labour, sub-let, and consumables, and Performance standards and KPI’s in the service department.

Competencies:

- Good knowledge of retail motor industry service technical.

- Competent knowledge of manufacturer systems.

- Good knowledge of Kerridge system an advantage.

- Well developed communication skills.

- Positive 'can do’ attitude to problem solving and change management.

- Calm and methodical under pressure.

Alternate shifts as follows, totalling 45 hours per week, exclusive of a 30 minute unpaid break each day. Week 1: Monday to Friday 06:00-15:30, Week 2: Monday to Thursday 15:30-00:00, Friday 12:30-21:00 and Saturday 07:00-12:00.

MAN or Isuzu experience will be a bonus but by no means essential. Main commercial dealer experience is highly preferable.