Debt Recovery - Utilities

CCR Recruitment & Selection
Bromley, Kent
10 Jul 2017
08 Aug 2017
Contract Type
Full Time

Location: SE London

Salary: £18,000-£22,000 Plus excellent company benefits

Experience: Must be experience in utilities collections


To support the Client Manager in the recovery money on behalf of corporate clients in line with service level agreements and without recourse to legal proceedings.


  • To action new instructions received from clients, including appropriate and timely recording of case details on the relevant case management system
  • To take agreed actions to attempt to recover the debt, including issuing of standard written correspondence and undertaking telephone calls
  • To work with clients to decide on appropriate action where debtors do not respond to initial contact
  • To manage all transactions in line with the relevant service level agreements
  • To support the Client Manager in complying with clients’ reporting requirements
  • To build and maintain effective professional relationships with clients
  • To communicate with clients for case related matters, including updating clients on progress, discussing appropriate courses of action and obtaining feedback
  • To communicate effectively with all parties e.g. debtors, clients, solicitors, debt management companies, Citizens Advice Bureau, both on the telephone and in person
  • To review incoming post and prioritise accordingly
  • To manage and process high volumes of telephone calls effectively
  • To produce non-standard written correspondence to a high standard
  • To deal swiftly with client complaints in line with the departmental standards and the firm’s complaints procedure
  • To record payment details and pass to the Credit Solutions administration team to action, in line with the Firm’s financial procedures
  • To monitor and review payments from debtors
  • To adhere to company standards, policies and procedures at all times
  • To contribute positively to departmental and firm-wide activities
  • To undertake relevant training as required