Flights and Ticketing Specialist

Ritz Recruitment Ltd
London, South East England
10 Jul 2017
08 Aug 2017
Contract Type
Full Time

Due to an increase in business, this high profile, progressive International travel company requires a Flights and Ticketing Specialist to handle an array of worldwide flight itineraries and fares.

Role to include:

The focus of this role is to book flights and ancillary travel arrangements for customers that have made a booking with their Sales team for an international break.

Other duties include:

  • Advising customers on any queries regarding their booking, or redirecting them to the relevant department
  • Liaising and advising sales agents on suitable travel options for prospective customers
  • Provide sound solutions in unexpected situations
  • Accurately issuing all tickets to prevent ADMs and save costs where possible
  • Providing training and daily support for the team from PNR creation to the pricing of the PNR using published and nett (CAT23/35) fares.
  • To provide an out of hours` coverage and support when required

Required experience:

  • Possess a sound knowledge of airlines reservations and ticketing principles including an ability to manually build fare quotes
  • A sound understanding of airline contracts and procedures
  • You must have a minimum 3 yearsGDS Amadeus experience
  • Knowledge of airline rules and regulations including fare rules, ticket exchanges, ticket refunds etc
  • Good working knowledge of manual fare construction and airline fare rules applicable to the issuance of tickets
  • Experience of manual issuance, re-issuance and re-calculations with rate desk pricing, manual fare construction
  • Experience and full working knowledge of both net and published fares (Knowledge of CAT 35 /25)
  • Good geographical and product knowledge of destinations, cities and airlines
  • Working knowledge of EMDs and organisation of queues
  • An exposure to low-cost carriers and charters