Quality / Compliance Controller

Swansea Vale, West Glamorgan
10 Jul 2017
08 Aug 2017
Contract Type
Full Time

Company Profile

Total Compliance Services Limited are a firm of independent compliance consultants, providing advice and assistance to intermerdiaries with regards to general insurance compliance and regualtion.

Key responsibilities:

  • Carrying out detailed file reviews to ensure quality and compliance standards have been achieved:

o Reviewing and analysing audio recordings.

o Reviewing and analysing written documentation including PDFs, Word and Excel documents.

o Produce high quality feedback / management information.

o Updating database records with results.

  • Understanding regulatory requirements and applying this knowledge to drive performance.
  • Liaising with the Compliance Manager to discuss the outcome and key details of file reviews.

Key skills required:

  • Analysis and Decision Making:

o Able to absorb and process information quickly and accurately.

o Exceptional level of attention to detail.

o Able to carry out root cause analysis to quickly identify issues.

  • Excellent Communication and IT skills:

o Written, verbal and via electronic methods.

o Proficient in Microsoft Windows and Office software.

  • Intermediate or higher Excel skills would be advantageous.
  • Driven and Motivated:

o Demonstrates passionate commitment to the business and our goals.

o Productive and hardworking with a high level of organisational and time management skills.

  • Delivers consistently high quality output.
  • Meets deadlines and timescales.

o Remains resilient and optimistic should change occur.

  • Personal Integrity

o Confidential and trustworthy.


Relevant experience in compliance, analysis or research would be beneficial.


  • Competitive salary with 25 days holiday (inc bank holiday)
  • Free onsite Parking.
  • We are a people focused company and career development is at the heart of our training plan.
  • We offer individuals an exciting, dynamic environment in which you can develop your career.
  • A fantastic team atmosphere.

If you are interested in this position, please send a copy of your CV and covering letter online now.