IVA Assessors/Advisors

Quinn & Mcgrath Services Ltd
£17000 - £21000/annum plus uncapped bonus
10 Jul 2017
08 Aug 2017
Contract Type
Full Time
We are looking for IVA Assessors/Advisors to work in Stockport

As an IVA Assessor/Advisor you will be responsible for speaking to customers, discussing their current situation including recording all creditor details along with taking full income and expenditure. You will be required to assess the details taken and identify what is the best solution for their circumstances to help clear their debts as soon as possible.

You will work a 40 hour week, Shift patterns Monday-Saturday (Saturdays on a Rota basis)

Key responsibilities will include speaking with clients at length to obtain accurate and relevant data, offering advice/support regarding IVA’s and personal insolvency products and completion of all accompanying administration. The successful candidate will have targeted advisor and sales experience, the desire to develop within the personal insolvency and IVA industry and a proven background of hitting targets. You will be results driven, passionate and demonstrate a professional approach to your work at all times. In return the company offers a competitive remunerations package with bonus, benefits, rewards, training/support and opportunities for progression.

You will complete and capture a comprehensive assessment of each customers circumstances, following company policies and procedures alongside all regulatory requirements.
· You will achieve all key performance indicators.
· You will confirm the customers understanding of the plan.
· You will ensure all notes and comments are recorded effectively and accurately on the necessary systems to abide by regulatory standards.
· You will manage your own diary and appointments.
· You will Meet all compliance requirements. Give correct and accurate information whilst following processes and procedures along with all regulatory requirements.

About You:
· Previous experience working in a Debt solutions role is not essential but could be advantageous.
· A full Training package will be given to suitable candidates that do not have experience in the Debt Solution Industry.
· Proven sales track record.
· To be self-motivated and resilient.
· Experience of working in a contact centre or phone based environment.
· Have the passion to progress within the company