Technical Support Analyst
Payment Express Is a high growth, innovative global leader in payment technology. Providing PCI DSS compliant payment solutions, we are certified with all major card schemes. A global end-to-end platform for ecommerce, retail and unattended that facilitates payments seamlessly in real time.
As we continue to grow our presence in the European market we need to expand our support capability to help manage and deliver this growth. This is a great opportunity for motivated, self-driven, technical professional. As part of our global support team, this role is primarily responsible for providing first level support to Payment Express customer base, assisting with hardware roll-outs, and contributing to any technical pre-sales needs.
Essential Duties and Responsibilities:
- Main point of contact for all customers for technical and general enquires
- Troubleshoot technical and operational issues centered around payments
- Diagnosing and resolving 1st / 2nd line technical issues
- Activating new merchants and assisting them during set-up phase.
- Log, prioritise and resolve issues utilising our CRM applications
- Installing new and upgrading existing systems
- Accurately update and maintain internal records and systems
- Maintain expert knowledge of internal systems and processes
- Assisting in pre-sales technical queries
Knowledge & Experience
- Experience of working with Point of sale (POS) systems and integrated payment solutions (desirable)
- Knowledge of Microsoft operating systems (XP, 2003, VISTA, 7, 2008, etc)
- Good working knowledge of Ethernet networks, Wi-Fi and Bluetooth connectivity
- Ability to work logically, being accurate and thorough, paying attention to detail
- Self-motivated and reliable while working individually or as part of a team
- Willing to be responsible, take ownership and use own initiative
- Possess good interpersonal, written, oral and analytical skills
- Proficient with Microsoft Office - particularly Word and Excel
- Ability to multi-task, particularly under pressure, within tight deadlines and SLAs
If you can see yourself becoming a Software Tester, Technical Business Analyst, or Infrastructure Specialist in the future, this position could be the perfect starting point. Payment Express prefers to promote internally and rewards effort and quality for those who want to progress their career across our global offices.
Monthly Social Evenings
Payment Express will provide product, technical training and on-going support to ensure you are successful in this role
Location: SE1 , Southwark, London