Cluster Revenue Manager
Cluster Revenue Manager
Based in Worthing, West Sussex, our client is an exciting and well-known brand looking for a Cluster Revenue Manager to join their team.
This job would suit an experienced Revenue Manager who will be responsible for all aspects of Revenue Management, including calculating the rates, rooms and restrictions on sales in order to maximise the return for the Hotel. The job will involve contributing to the profitability of the brand by ensuring effective cost controls within the Revenue/Reservations operation and by promoting hotel services to all existing and potential clients.
This is an award winning company with properties located across the country.
The successful individual will have experience developing budgets and forecasts with demonstrated business and industry awareness. The candidate must be courteous and focused on providing a consistently high standard of customer service. It is essential that the individual strives for high standards, is detail-orientated and has the ability to organise and plan ahead. The ability to lead, multi-task, and make sound decisions in fast-paced environment is essential as is previous experience with Fidelio/Opera.
Duties will include:
- Manage the Revenue/Reservations operation, ensuring delivery of exceptional guest service from each area
- Assist with the development and achievement of sales targets in line with the annual budget
- Identify, communicate, and action all sales leads. Encourage staff to maximise sales through up-selling, using incentives, promotions, etc.
- Be familiar with all aspects of yield management, maximising room occupancy, rates and profits
- Prepare statistical data and business forecast reports on a monthly basis
- Ensure all customer enquiries are dealt with promptly, courteously and efficiently
- Ensure adequate resource planning and effective recruitment of front of house team members
- Set and review departmental objectives and provide performance feedback through appraisal process and job chats
- Ensure prompt resolution of customer complaints
- Ensure awareness and compliance with all Health & Safety work practices
- Ensure support of the organisational core values at all times
For more information about this role or any other Cluster Revenue Manager jobs in Worthing, West Sussex, please contact me in confidence or visit our website www.mrkassociates.co.uk
Every application will receive a response as this is the recognised working practice at MRK Associates.
MRK Associates - AGY
Quality, Relevance & Reliability