Insurance Auditor

Asure Recruit
Sevenoaks, Kent
09 Jul 2017
08 Aug 2017
Contract Type
Full Time
Insurance Auditor
Salary: £25,000 - £30,000 per annum + excellent company benefits.
·Do you have audit and motor claims experience?
·Or are you a motor claims Team Leader with experience within audit and a knowledge of personal injury claims?
If so, we are recruiting for a confident, friendly and professional individual with an understanding of current industry standards for Customer Service, Complaints, Compliance and Claims Management to join a dynamic and pro-active team within a successful and growing insurance company.
Purpose of the Role:
To conduct departmental, business and individual file, system and telephony audits within agreed SLA's and within the business delegated authority and to identify, and recommend corrective action, to minimise leakage and improve quality.
Responsibilities include:
·Conduct File and Telephony Audits that will promote accuracy against agreed targets and support the growth and strategic direction of the business
·Report findings to the L&D and Audit Controller and back into the business
·Identify and recommend corrective action plans and training of processes to minimise leakage and improve quality to rectify all gaps in knowledge
·Build relationships with all areas of the business in order that all areas of the business work alongside each other
Candidates are required to have the following:
·Ability to detach, and investigate and report on the facts
·Detailed knowledge of claims best practice, particularly in relation to effective cost/leakage control, quality, training and compliance
·Understanding of all relevant legislation impacting upon motor claims handling
·Full understanding of FCA requirements and current FOS rulings, including TCF and Data Protection Regulations
·Good grammar, vocabulary and excellent written and oral communication skills
·Self-motivator and with good presentation skills and experience in internal and external client/supply relationship management
·Minimum of 5 years insurance experience, including qualitative assessment in a motor claims environment
·One year or more Audit experience
·Good grammar, vocabulary and an ability to explain complex insurance terminology so it is easy to understand
·Understanding of current industry standards for Customer Service, Complaints, Compliance and Claims Management
·Ability to identify trends and draw conclusions from audit data
·Previous experience in PI MOJ claims, AD and PD claims handling

** For more details, please contact Rob Oxley at GerrardWhite on **