Customer Service Executive £22-25K IT Solutuions Central London

Inspiring Interns
Central London, London
09 Jul 2017
08 Aug 2017
Contract Type
Full Time

Our client is the largest supplier of ticketing / booking & CRM software for the visitor attraction market. 

How you can expect to spend your day:

Assisting our customers with support / service issues via telephone, email and helpdesk system. Learning new features of our software to assist with training.

  • Complete all tasks and handle all situations in accordance with out clients core values.
  • Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, or participating in professional organisations.
  • Communicate in a clear, concise and timely manner, including voicemail and email.
  • Always promote and uphold the values, mission, and vision of the company.
  • Read, understand, and comply with the Employee Handbook.
  • Promote and adhere to all defined policies, processes, and procedures.
  • Perform other tasks as required by management.

The ideal intern’s personality and qualifications:

Enthusiastic and positive approach to customer service, some IT knowledge (office, internet). Great telephone manner some knowledge of visitor attractions market.

  • Excellent interpersonal and communication skills, including exhibiting professionalism and diplomacy when working with customers.
  • Proven experience with coordination of multiple tasks simultaneously, meeting deadlines and working productively and efficiently under pressure.
  • A demonstrated proficiency of Microsoft Office programs (Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft PowerPoint).
  • Ability to work in the UK and travel to the central London office on a daily basis.
  • Ability to work/communicate to all levels of management and knowledge-based personnel and keep a professional demeanour at all times.
  • Ability to work both in a team environment and on an individual basis.
  • Excellent written and verbal communication skills.
  • Working additional hours beyond regularly scheduled hours as requested by management.
  • Understanding of the necessity to meet stringent deadlines.
  • Ability to lift a minimum of 30 lbs.
  • Bachelor’s Degree or combination of education and experience.
  • 1 year or less experience providing technical/customer support services.

What are the perks of interning at this company?

  • We’re a growing company with opportunity for the right individual
  • Moving to excellent office location in early august