Customer Service Executive £22-25K IT Solutuions Central London

Recruiter
Inspiring Interns
Location
Central London, London
Salary
25000.0000
Posted
09 Jul 2017
Closes
08 Aug 2017
Sector
Education
Contract Type
Permanent
Hours
Full Time

Our client is the largest supplier of ticketing / booking & CRM software for the visitor attraction market. 

How you can expect to spend your day:

Assisting our customers with support / service issues via telephone, email and helpdesk system. Learning new features of our software to assist with training.

  • Complete all tasks and handle all situations in accordance with out clients core values.
  • Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, or participating in professional organisations.
  • Communicate in a clear, concise and timely manner, including voicemail and email.
  • Always promote and uphold the values, mission, and vision of the company.
  • Read, understand, and comply with the Employee Handbook.
  • Promote and adhere to all defined policies, processes, and procedures.
  • Perform other tasks as required by management.

The ideal intern’s personality and qualifications:

Enthusiastic and positive approach to customer service, some IT knowledge (office, internet). Great telephone manner some knowledge of visitor attractions market.

  • Excellent interpersonal and communication skills, including exhibiting professionalism and diplomacy when working with customers.
  • Proven experience with coordination of multiple tasks simultaneously, meeting deadlines and working productively and efficiently under pressure.
  • A demonstrated proficiency of Microsoft Office programs (Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft PowerPoint).
  • Ability to work in the UK and travel to the central London office on a daily basis.
  • Ability to work/communicate to all levels of management and knowledge-based personnel and keep a professional demeanour at all times.
  • Ability to work both in a team environment and on an individual basis.
  • Excellent written and verbal communication skills.
  • Working additional hours beyond regularly scheduled hours as requested by management.
  • Understanding of the necessity to meet stringent deadlines.
  • Ability to lift a minimum of 30 lbs.
  • Bachelor’s Degree or combination of education and experience.
  • 1 year or less experience providing technical/customer support services.

What are the perks of interning at this company?

  • We’re a growing company with opportunity for the right individual
  • Moving to excellent office location in early august