Technical Services & Assurance Manager - Ministry of Justice

London, South East England
09 Jul 2017
08 Aug 2017
Contract Type
Full Time

Location: South of England with flexibility to undertake regular travel throughout the UK.

Salary: £51,039 to £68,969

HMCTS is a continually changing organisation. Good management, communication skills and collaborate working are critical elements in this being successful. As the senior manager within HMCTS ensuring the FM Service is statutorily compliant and acting as duty holder, the jobholder must understand and disseminate the agreed legal and statutory objectives and provide clear supervision and focus. HMCTS Senior Management Team expects all managers to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

The key responsibilities of the role are as follows:

  • The FM Technical Services Manager is accountable for ensuring all element of HMCTS estate comply with the evidence required for the HMCTS governance and assurance statements feeding into representing HMCTS at Ministry of Justice level compliance meetings
  • The main single point of contact for technical advice and guidance to supports the Head of Facilities Management (FM) in technical oversight of all buildings and systems across the HMCTS estate to ensure they are compliant with relevant legislation.
  • The role will support the managers in the FM work-stream in discharging the HMCTS duty holder responsibilities. This role will be responsible for providing technical advice and support of FM operations through the management of internal and external professional advice.
  • The role will act as Duty Holder for the Head of Facilities Management, who accounts directly to the Property Director on matters of safety and compliance.
  • The role will work ensure the appropriate compliance reporting systems are operated and audited across all contracts to ensure property compliance is achieved and maintained
  • Support the FM Operational teams by providing quality technical advice either through internal or external resource.
  • Ensure Planned Preventative Maintenance (PPM) is delivered, monitored and managed to agreed contractual standards by the TFM providers.
  • Ensure the appropriate logging of technical activity through the FM Office function to ensure proactive resolution to technical issues in a controlled and managed way
  • Manage the development of the national asbestos management plan.
  • Following appropriate training and competence assessment act as reserve H&S legal ‘duty holder’ and ‘responsible person’ for electrical systems and water systems (Legionella)
  • Support and advise as required on the development of systems and processes across all contracts to record and manage the compliance of the estate
  • Actively support and deliver training in technical services internally within the FM function. Ensuring internal health and safety competence is achieved and maintained
  • Manage and deliver an appropriate audits of supply chain documentation and systems across non-custodial properties to ensure property compliance is being achieved.
  • Lead on any improvements in the delivery and reporting of property compliance amongst team and supply chain
  • Identify any property compliance risks and manage national risk register
  • Support the Capital Maintenance Plan by reviewing the technical solutions within the forward maintenance plans to ensure they are in line with HMCTS’s objectives and aims, and with legislative compliance. Demand challenge solutions to ensure value for money and provide alternative technical options where required.
  • Build key relationships with stakeholders in supply chain with responsibility for property compliance to ensure a joined up and consistent approach to property compliance.
  • Manage as required external professional technical advice and consultancy support
  • Responsible for ensuring technical performance issues are logged, escalated and resolved in partnership with operational teams
  • Ensure teams understand contractual obligations and processes and deploy appropriately
  • Attend supplier contract performance meetings as required
  • Support the Head of FM in professionalising Facilities Management across the HMCTS estate, and proactively support the implementation of Government Soft Landings (GSL)

    Key technical skills

  • HNC or Building Engineering qualification to allow the individual competences to act as duty holder
  • Qualified at least BIFM Level 4 Certificate/Diploma or equivalent; with progression to Level 5 Diploma.
  • Experience in engineering or building fabric maintenance
  • An experienced property and facilities management professional with in-depth knowledge of asset and risk management strategies
  • A deep understanding of the issues involved in managing a large operational and administrative estate, including customer management and supply chain management
  • Successful experience of leading, motivating and managing in-house and outsourced teams through a period of significant change
  • Experience of managing crisis situations in relation to building management functions
  • Experience of working at a senior level and providing oral and written briefings.

    It would be an advantage if the individual had membership of professional technical institute IET, CIBSE or equivalent

    Other duties

    The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Travel to site across the UK will be required.

    Closing date for receipt of applications is: 17 July 2017 at 23:55pm