Application / Product Support Analyst - 5pm - 12:30

City Of London, London
09 Jul 2017
08 Aug 2017
Contract Type
Full Time

Application / Product Support Analyst - 5pm - 12:30

To be considered for this role, you must be happy to work 5pm-12:30 permanently.


Global market leading Financial requires an Application Support Analyst skills to be based at their offices in the City, EC3 working from 5pm to 12:30 Monday to Friday.

You will be working with internal resources and both internal and external clients to maintain the support and delivery of our in-house and market applications and have plenty of exposure to numerous technologies and applications, the scope of which is continuously increasing.

You will be working in a customer-focussed environment, ensuring issues are dealt with promptly, escalation processes are followed and training requirements are met.

This is an exciting new role, in a fast-paced and entrepreneurial IT organisation, that will develop further for the candidate with the right skills and attributes.

Role & Responsibilities:

  • Provide high-quality proactive application support
  • Communicate progress of resolution/status in a timely fashion
  • Raise application awareness - create promotional material, maintain documentation and conduct training sessions
  • Build and enhance existing relationships within the IT organisation and the wider internal business
  • Work with external clients to support our market products

Essential Skills & Experience:

  • Software support experience
  • Enjoys working with a diverse group of stakeholders, software and computers
  • Excellent written and verbal communication skills
  • Strong organisational skills
  • Analytical thinking, quality conscious and results driven attitude


  • £25-30k basic Salary.
  • Annual Bonus (up to 25%)
  • Stakeholder pension (up to 10% company contribution if 5% employee contribution)
  • Free lunch & subsidised breakfast
  • Annual pay review
  • Private health
  • Excellent benefits package.

Application / Product Support Analyst - 5pm - 12:30