Account Coordinator

Harvard Associates Ltd
Bristol, Avon
09 Jul 2017
08 Aug 2017
Contract Type
Full Time

No sales involved! Pure account management for a growing, forward thinking software company. This really is a genuine opportunity to develop your career in a relaxed and fun environment.

What's the job?

To act as the primary business contact for the customer and be responsible for customer satisfaction.

Be a bridge between the customer and the company’s services, facilitating successful work and fostering positive relationships.

Key Responsibilities

  • Responsible for all customer communications, conflict resolution, and compliance on customer deliverables
  • Review all major deliverables (strategic brief, functional spec., technical spec. etc.) to ensure quality standards and client expectations are met.
  • Ensures that client issues are dealt with in an efficient manner, informing the Business Manager of any problems that may arise.
  • Work closely with the project team in order to maintain continuous knowledge of project status in order to identify potential issues/ and or opportunities within or related to the project.
  • Communicates the customer’s goals and represents the customer’s interests to the team
  • Provides regular two-way communication between the client and team, to provide strong team representation and set realistic client expectations.
  • Provides clear understanding of company capabilities and service, and effectively communicates all offerings to the client.
  • Consistently provides excellent customer service to accounts as well as represents customer needs and goals with the organisation
  • Build long term relationships with the customers to encourage new and repeat business
  • Explore and develop any new business opportunities or expansion of service within existing customer accounts.
  • Support and empower the customer within the software development process, ensuring transparency and clarity.
  • To work collaboratively with all key stakeholders
  • Provide the customer with technical understanding by translating process or product information into non-technical plain English.
  • Communicate any essential changes that arise through discussions with the customer and relay them to the business.
  • Collaborate internally with sales and technical colleagues to ensure new developments are practicable.
  • Negotiate project costings in liaison with technical colleagues to close sales with existing customers.
  • Take an active role in coordinating, documenting and delivering client training, with support from the technical team.

Behaviours and qualities

  • Ability to communicate confidently and professionally on all levels.
  • Excellent interpersonal and networking skills.
  • Self-motivated and confident
  • Ability to work with minimal supervision.
  • Excellent organisational skills
  • Collaborative leadership and decision-making skills.
  • Customer-focused.
  • Experienced conflict management skills
  • Calm and pragmatic approach to high-pressure situations.
  • Good teamwork and partnership skills
  • Solution focused with strong problem-solving capabilities

Experience/Qualifications (Have)

  • A minimum of 2 years’ experience working closely with customers, managing accounts and understanding customer businesses.
  • University education or appropriate software industry experience.
  • Experience working in web development and/or IT industries, is highly desirable
  • Experience preparing business requirements.

Desirable Knowledge

  • Understanding of web development and digital marketing.
  • An appropriate level of familiarity with software development.
  • Some knowledge of project management practices.
  • Design awareness.
  • Understanding of business and the basic concepts that drive business decisions.

Apply now to be considered for this great position!