Infrastructure Engineer 3rd line support IG00351

London, South East England
09 Jul 2017
08 Aug 2017
Contract Type
Full Time
Our client believes that everyone, with the right support will flourish irrespective of their age, circumstance or background.

An opportunity has arisen for an Infrastructure Engineer (3rd Line Support) to join our client’s IT Team, located in its Corporate Office near Tower Bridge, on a permanent basis. This is an important role in which you will provide infrastructure support for the company Justice Network environment; and assist 3rd party support suppliers in order that Incidents, Service Requests and queries can be resolved with a view to minimising impact on all ICT services. 

Are you an Infrastructure Engineer? Wish to utilise your expertise to make a positive, lasting difference to people’s lives? If so, then this job could be for you!

A typical day will include:

·         Maintaining and monitoring all network, security and computer systems to meet the organisation's current and future requirements.

·         Responsibility for management, maintenance and architecture of storage, virtualised environment, servers, network devices, and productivity tools.

·         Responsibility for management of Cloud Services including Azure IaaS and PaaS.

·         Assisting in the support of SQLServer databases.

·         Monitoring systems and identify performance issues proactively.

·         Working within strict time frames and elevate incidents within defined timeframes.

·         Testing all changes to networks, hardware, software, and hosted applications.

About you:

You must have the following experience and skills:

Solid technical background in a hosted services environment including infrastructure networks, hardware, software and telecommunications.

Solid technical background in Cloud Services – preferably Azure.

Technical background in supporting SQLServer databases.

Experience with incident ticketing systems, workstation management systems and desktop imaging. Knowledge of Microsoft Active Directory, Exchange 2010 and SQL Server.

Good knowledge of security as it relates to cloud based infrastructure.

Experience using automated monitoring tools.

Ability to gather relevant information too systematically to troubleshoot and resolve issues.

Ability to work in a team environment.

Why join our client?

Over 2,700 employees work across 11 countries to help people take control of their education, their careers, their health and their future. Be a part of our client’s success story.

In return for your hard work and supporting our client to make a difference, our client provides a competitive benefits package including a free day’s annual leave to enjoy your birthday!

To find out more, please apply and we will contact you to discuss the opportunity.

Additional information:

Ideally looking for immediate start.

Employment will commence following completion of a basic DS check.