Telesales Executive

Recruiter
Brampton Training and Consultancy
Location
Westminster, London
Salary
20000.0000
Posted
09 Jul 2017
Closes
08 Aug 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Telesales Executive

Hours are 9:00 to 5:30

Holidays 20 Days + Bank holidays

Benefit : Pension of 3% paid by SMi after 3 months provided the employee pays the same

Probation 3 Months

Commission is uncapped

Main purpose of job:

To Sell Delegate Places and SMi Group Conferences, Workshops and MasterClasses

TARGETS:

The target for each member of the team is set by the Managing Director on a monthly and on an event basis

OBJECTIVES:

  • A minimum number of quality calls per day need to be completed each day with an appropriate follow up.
  • The minimum will be set by the MD and may vary from time to time.
  • All calls and call backs are to be recorded in the companys database and are to be actioned when the client requests the callback
  • Accurate client history is to be recorded on the database of past conversations with the potential delegate
  • Work to deadlines set by the MD
  • Ensure the highest level of quality and customer care is offered to the companys potential clients and current customers.
  • Sales are the executive’s responsibility, including any post sales activity such as cancellation.
  • Correct marketing codes must be used to ensure accurate reporting takes place An accurate record of sales achieved on a day-to-day basis must be kept in the relevant files
  • All inbound enquiries made to SMi which are relevant to conference sectors must be followed up unless the requests are from potential sponsors
  • A full brief should be obtained from the conference producer concerning the subject matter of the conference.
  • Targeted lists selected from the database and a PDF Copy of the conference brochure will be received from the Marketing Department in order to ensure that the campaign commences on time. From time to time a draft program may be used until a pdf is available
  • In addition, the telesales executive should conduct his or her own research and deliver revenue from these external data sources
  • Once data is within the Telesales department, it is the Telesales executive’s responsibility to start the sales campaign
  • Attend and prepare for sector and department meetings when requested
  • Provide with an accurate breakdown at the end of every conference of information as requested by the MD
  • Contribute to guesting campaigns