Business Change Project Manager
EMPLOYMENT OPPORTUNITIES IN QBE EUROPEAN OPERATIONS
Job title: Business Change Project Manager
Department: EO Operations
Location: London, UK
Project Managers are responsible for delivery of initiatives for European Operations. You will provide overall direction, coordination, implementation, execution, control and completion of assigned projects ensuring consistency of delivery against business and IT strategy, commitments and goals.
You will manage the effective delivery of initiatives that answer the stated requirements and enables business strategic objectives. Projects will be process, people focused, with elements of IT. You will work within agreed time and to budget to successfully shape, design and deliver the project, ensuring that it meets business needs with a focus on quality of delivery and using change management tools to implement a smooth transition into service or business as usual.
You will work closely with the Programme Manager in the definition of project, scope and the ongoing lifecycle to ensure that it remains within the agreed definition, business objectives are met and all relevant artefacts are used and maintained.
All Project Managers will be expected to work towards continuous improvement of processes.
Apply QBE’s structured project methodology and lead change management activities.
Manage the end to end lifecycle of project including production and maintenance of required artefacts, e.g. Project Plans, risks and issue (RAIDs), budget tracking and project governance.
Definition of metrics to measure success and monitor change progress
Apply best practice change management tools and techniques (e.g. Prosci), including Change Impact Assessments, Change management strategy, Stakeholder Analysis and Coaching managers and supervisors through Change (Change Curve, Learning styles etc.)
Pro-active engagement with the sponsor and stakeholder
Definition of roles and responsibilities between project, business and 3rd party resources
Plan, agree and execute communication, training and transition activities with stakeholders
Planning and execution of business readiness implementation activities
Work in conjunction with Service Design and Transition resource to ensure effective handover to live service
Identify and manage inter-dependencies between work streams
Manage reporting to governance forums, key stakeholders and line management ensuring early sight of exceptions with options and mitigations where appropriate
Build and maintain strong relationships with key internal stakeholders and external suppliers to ensure project delivery meets business needs
Be an advocate of departmental and business unit vision, values and strategy to appropriately align initiatives
Positively promote the department, division and company as a whole, in order to maximize brand leverage
Contribute to the development of the team’s business plan in order to maximize service delivery
Corporate insurance industry (Lloyd’s market would be advantageous).
Business improvement, change management principles, methodologies & tools.
Project Management or equivalent experience
Change management desirable
Establish and maintain strong relationships, influencing others, including senior stakeholders and sponsors
Manage process improvements
Manage projects of varying sizes and scopes
Collaborate effectively colleagues
Manage multi-skilled resources to ensure business focussed outcomes Management of project budgets and finances
Report writing - develop effective reports, proposals and presentations
Organizational change from small to large scale.
Management of third party Vendors matrixed internal teams.
Excellent analytical, conceptual, and problem-solving abilities.
A drive to learn at pace, be creative and open to new ways of working.
Comfortable to challenge the norm for a positive outcome
Critically evaluate and assist QBE to improved Return on Capital Invested, operating efficiencies and customer service levels
To be a motivated self-starter
Ability to build and maintain a valued network