Business Change Project Manager

QBE Financial
London, South East England
09 Jul 2017
08 Aug 2017
Contract Type
Full Time


Job title: Business Change Project Manager

Department: EO Operations

Location: London, UK

Role Purpose

Project Managers are responsible for delivery of initiatives for European Operations. You will provide overall direction, coordination, implementation, execution, control and completion of assigned projects ensuring consistency of delivery against business and IT strategy, commitments and goals.

You will manage the effective delivery of initiatives that answer the stated requirements and enables business strategic objectives. Projects will be process, people focused, with elements of IT. You will work within agreed time and to budget to successfully shape, design and deliver the project, ensuring that it meets business needs with a focus on quality of delivery and using change management tools to implement a smooth transition into service or business as usual.

You will work closely with the Programme Manager in the definition of project, scope and the ongoing lifecycle to ensure that it remains within the agreed definition, business objectives are met and all relevant artefacts are used and maintained.

All Project Managers will be expected to work towards continuous improvement of processes.

General Details

Managing Projects

Apply QBE’s structured project methodology and lead change management activities.

Manage the end to end lifecycle of project including production and maintenance of required artefacts, e.g. Project Plans, risks and issue (RAIDs), budget tracking and project governance.

Definition of metrics to measure success and monitor change progress

Apply best practice change management tools and techniques (e.g. Prosci), including Change Impact Assessments, Change management strategy, Stakeholder Analysis and Coaching managers and supervisors through Change (Change Curve, Learning styles etc.)

Pro-active engagement with the sponsor and stakeholder

Definition of roles and responsibilities between project, business and 3rd party resources

Plan, agree and execute communication, training and transition activities with stakeholders

Planning and execution of business readiness implementation activities

Work in conjunction with Service Design and Transition resource to ensure effective handover to live service

Identify and manage inter-dependencies between work streams

Manage reporting to governance forums, key stakeholders and line management ensuring early sight of exceptions with options and mitigations where appropriate

Build and maintain strong relationships with key internal stakeholders and external suppliers to ensure project delivery meets business needs


Be an advocate of departmental and business unit vision, values and strategy to appropriately align initiatives

Positively promote the department, division and company as a whole, in order to maximize brand leverage

Contribute to the development of the team’s business plan in order to maximize service delivery

Preferred Requirements


Corporate insurance industry (Lloyd’s market would be advantageous).

Business improvement, change management principles, methodologies & tools.


Project Management or equivalent experience

Change management desirable


Establish and maintain strong relationships, influencing others, including senior stakeholders and sponsors

Manage process improvements

Estimate resources

Manage projects of varying sizes and scopes

Collaborate effectively colleagues

Manage multi-skilled resources to ensure business focussed outcomes Management of project budgets and finances

Report writing - develop effective reports, proposals and presentations


Organizational change from small to large scale.

Stakeholder management

Management of third party Vendors matrixed internal teams.

Excellent analytical, conceptual, and problem-solving abilities.

Essential Requirements:

A drive to learn at pace, be creative and open to new ways of working.

Comfortable to challenge the norm for a positive outcome

Critically evaluate and assist QBE to improved Return on Capital Invested, operating efficiencies and customer service levels

To be a motivated self-starter

Ability to build and maintain a valued network