IT Service Desk Technician

Recruiter
Stream Recruitment
Location
Tonbridge, Kent
Salary
£20000 - £25000/annum Excellent benefits & development
Posted
09 Jul 2017
Closes
08 Aug 2017
Contract Type
Permanent
Hours
Full Time
IT Service Desk Technician – Permanent
£20-25,000 per annum – 40 hour week
Based near Tonbridge, Kent

I’m currently working with a leading healthcare provider who is looking to take on an experienced Service Desk Technician. You will be providing quality IT support to all sites across the UK through the delivery of excellent customer service & technical support. This will be undertaken via telephone, email, remote support and face-to-face.

Overview:
• Operating as part of a centralised IT Service Desk; providing 1st line support for all queries via phone, email & face-to-face
• Logging and managing support requests on the internal Service Desk system
• Problem diagnosis, work allocation and resolution while working to Service Level Agreements (SLA’s)

Experience required:
• 3 years’ IT support experience in a service desk function
• 2 years’ experience in a comparable network environment
• Strong knowledge of Windows 7-10
• Understanding of installation & configuration of main productivity applications; this includes Adobe Acrobat Reader/Pro, and all Microsoft Office applications
• Experience of configuring & supporting mobile phones
• CompTIA or ITIL Foundation certification (desirable)
• Previous healthcare industry exposure

This is a fantastic opportunity for a motivated and driven IT professional to take a positive step forward in their career path. Interviews are being arranged immediately so please do not hesitate in sending an application!

Stream is acting as an employment agency in relation to this opportunity