Internal Account Manager

Recruiter
Response Personnel Ltd
Location
Burnley
Salary
£25000 - £30000/annum £5k Commission + Benefits
Posted
09 Jul 2017
Closes
08 Aug 2017
Contract Type
Permanent
Hours
Full Time
A fantastic and exciting opportunity has arisen to join our client, one of the leading UK providers of Telecoms and ICT end to end solutions, as they continue their growth success.

This opportunity has arisen within their Sales team, and they are looking for an Account Manager to provide telephone based account management to their UK based business clients. The successful candidate will work from the Burnley office, but may be required to travel and support other sites as required.

Key Responsibilities:

* Act as key interface between client and Chess ICT
* Proactively manage key accounts and generate leads within existing clients
* Develop and build on existing SME client relationships and a pro-active approach, to understanding their requirements and delivering a cohesive solution.
* Generate proposals to existing key clients and present business solutions to C-Level
* Create onsite visits with customers for project and solution business, utilising customer facing Client Manager
* Demonstrate understanding and expert knowledge of solutions within the company's product portfolio and competitor offerings
* Provide excellent service delivery, pre-and post-sales, including contract renewal negotiation, process improvement etc.
* Ensure the internal database is managed and all data records and opportunities are kept accurately
* Build strong relationships with clients to allow sales of the full suite of mobility products and services and to ensure the retention of existing customer base
* Operate client business profiling to understand long term profitability and ensuring all commercials are aligned with customers' requirements and expectations
* Maintain excellent relationships with internal teams to assist in the delivery services for clients and monitor project goals ensuring a first-class service

Requirements:

* Minimum 2 years of sales/customer service in the IT/telecoms industry
* Exceptional interpersonal, communication and listening skills with a strong ability to close sales deals
* Excellent telephone skills and experience at building relationships and identifying opportunities
* Proactive, self-motivated and a good team-player
* Planning & organisational skills
* Creative - makes opportunities happen
* Ability to work under pressure and to targets
* Professional manner and results driven