Support Analyst

£22000 - £25000/annum benefits
09 Jul 2017
08 Aug 2017
Contract Type
Full Time
IT Support Analyst

Due to growth and internal promotions, our client, a Winchester-based Financial IT company has a vacancy for an expierence IT Support Analyst in its team.

Crealogix UK designs, develops and operates bespoke internet banking and investment systems on behalf of leading banks, stockbrokers and commercial institutions.

The IT Support team responsible for all customer-facing issues including problem analysis and resolution, system maintenance and monitoring. This is not a traditional IT support team, and candidates with more general IT support experience will find it to be a stimulating and challenging role.

Day to day you will be working as a 1st & 2nd line support analyst in a support team, who pride themselves on their ability to solve complex issues and provide top class service.

Responsibilities include:

* Provision of a high level of support to our retail and institutional customer base, via phone and email;
* Fault logging, tracking and escalation following defined processes;
* Problem diagnosis/resolution;
* Active monitoring of production system estates, via established tools;
* Plan and priorities work load without supervision;
* Maintain team performance to meet or exceed platform SLA's;
* Customer liaison;
* Working to defined ITIL and ISO 27001 processes;
* Maintaining and enhancing team documentation;
* General systems support.

Knowledge of some or all of the following is desirable:

* Microsoft SQL server and SQL query language;
* Microsoft Server software and architecture (including key components such as IIS and NLB)
* Digital Certificates;
* Microsoft IIS hosting.

Knowledge of some or all of the following would be beneficial:

* Linux Operating Systems and command line interfaces;
* Network architecture, TCP/IP, DNS;
* ITIL and ISO27001;
* Financial systems / Share trading.

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