Insurance Operations Manager - Claims Focus
Our client, a leading Insurance organisation, continues to grow aggressively and now seek an ambitious and experienced individual, with excellent management skills to join them their leadership team.
This is a newly created role will evolve and develop as the organisations continues to expand and grow it's already impressive client list. As operations manager your overall responsibility will be to manage a team of up to 8 direct reports with ultimate responsibility for up to 75 full time employees. Using your coaching, leadership and management skills you'll ensure adherence to SLAs by the monitoring and performance of KPIs.
Your wide and varied duties will include but not be limited to :
Using available MI to identify trends on claims including, extended lifecycle, complaints, process issues and putting in place corrective action plans to improve performance
Monitoring Team Leaders and team performance against Client service level agreements, internal key performance indicators and agreed operational business objectives.
Owning operational remedial action plans generated from internal and external audit, business improvement programmes, customer satisfaction surveys and customer dissatisfaction root cause analysis.
Complaints identification and recording. Also, acting as the escalation point for complaints.
Drive pro-activity of claims handling to ensure that claims are being effectively managed and lifecycle being minimised
It is anticipated that the successful individual will be able to demonstrate knowledge and experience of the following:
Demonstrable experience of achieving results through others through effective leadership in high performing teams
Ability to utilise and manage against appropriate Management Information.
Experience of working in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload.
Understanding of all regulatory issues (People, FCA, Data Protection etc).
Effective and confident presentation skills and ability to influence
Accuracy, attention to detail and an analytical approach together with strong numerical and verbal reasoning skills.
Insurance experience with ideally an understanding of Motor Claims.
In return you can expect an excellent starting salary, a superb office environment and an organisation that continues to grow and develop at a rapid rate creating unlimited career opportunities.
Immediate interviews await suitably experienced individuals.