Head of Business Improvement

Bath, Bath and North East Somerset
09 Jul 2017
08 Aug 2017
Public Sector
Contract Type
Full Time
Head of Business Improvement
£60,000 per annum plus benefits to include pension

Our client is a housing and support organisation based in Bath, providing affordable homes and high quality care and support services across the West of England. They manage nearly 13,000 homes and are developing and building 300 homes every year.

They want to give every one of their customers the very best service they can, and they’ve got a great set of colleagues working to make this a reality.

Putting the customer at the heart of everything they do means we have to deliver consistently great customer experience – as part of the Finance and Strategy team, you will have a key role to play as we implement their group Business Improvement Plan and help unlock the ambitions contained within our new 5 year strategic plan.

They’d like you to have an understanding of Lean, Systems Thinking or other Business Improvement methodologies and be able to bring them in and help their teams learn and develop further. You'll be a natural communicator and it's important that you're comfortable in communicating with groups of people at all levels and all sizes.

You will be a structured, self-starter with a positive attitude and the ability to get those around you to buy into the lean way of thinking – you will line manage a senior analyst and senior project manager within a team of ten colleagues, and develop and grow their skills so that they become really effective at driving continuous improvement across the wider organization.

The ideal candidate will also have excellent communication and organizational skills and an understanding of programme or project management is desirable. In return you will have the opportunity to be a key player in a growing business and be a key influencer in its success.

If you have a background delivering operations excellence solutions, process design, a good and practical knowledge of Lean or Systems Thinking disciplines, and are really passionate about enabling others to deliver great customer experience, this is the place for you.

If this sounds like the exciting new challenge you’ve been waiting for, and you’ve got the passion, the ideas and the motivation, we’d love to hear from you.

Keywords: Head of Business Improvement, Continuous Improvement, Lean, Project Manager, Social Housing, Housing Association, Performance Improvement