1st Line Support Advisor (Temporary)

Recruiter
Focus Resourcing
Location
Reading
Salary
£18000/annum
Posted
09 Jul 2017
Closes
08 Aug 2017
Contract Type
Interim
Hours
Full Time
Our Reading based client is seeking a 1st Line Support to join their team.

The role is initially for 3 months but could go on longer.

The Role

* Provide and Coordinate 1st line telephone support
* Escalating IT issues to 2nd line
* Handling telephone support calls & try to resolve as quickly as possible
* Remote support of installed software projects
* project is seen through to completion and sign off
* Internal Systems Support- Liaise with external IT companies to rectify internal systems including sales

The Person

* Previous experience in an IT support role
* Well spoken and articulate
* Full PC literacy on Microsoft software packages
* Previous experience of working within a customer liaising role