1st Line Technical Support

Recruiter
TechHub
Location
Manchester
Salary
£18000 - £22000/annum + excellent benefits
Posted
09 Jul 2017
Closes
08 Aug 2017
Contract Type
Permanent
Hours
Full Time
1ST LINE TECHNICAL SUPPORT
£18,000 - £22,000 plus excellent benefits.
This role is based near Stockport, Greater Manchester.
TechHub is proud to be working with a leading IT Solutions company. As part of an exciting growth strategy the company requires a 1st Line Support Engineer to join the team

ABOUT THE JOB

The successful candidate will be responsible for the following:
​- Diagnosing and resolving technical issues. - Remotely connecting to customers site to provide training/support.- Training users on functionality of our products.- Logging calls and escalating to 2nd line/R&D as per SLA’s.- Provide business customers with a point of ownership throughout the duration of a support call, ensuring that the customer is kept up-to-date.- Swiftly escalate any customer complaints or issues to company management.- Maintain and develop technical knowledge in line with Product development/

REQUIRED SKILLS
Essential Skills:- Demonstrable Support & Project based working ethics- Good Computer literacy skills- PC hardware knowledge including fault diagnosis- Experience of PC set-up and installation & configuration- Good understanding of Windows XP / 7- Experience and understanding of TCP/IP, routers, switches & basic network technologies

BENEFITS
- 25 days holiday P.A.
- Bonus.
- Competitive Salary.
- Flexible Working.
- Life Insurance.
- Medical/Health Insurance.
- Pension Scheme.

CANDIDATE HINTS
This job is full-time permanent only.
Visa sponsorship will not be provided for this role.
1st Line Technical Support 
£17,000 - £24,000
This role is based in Manchester. 
Please note that candidates must be eligible to live and work in the UK without restriction in order to be considered for this role. 

DISCLAIMER
This role is advertised by TechHub which is a leading international technology recruitment company specialising in the multiple areas of technical staffing within IT Project Management, Software Development and Testing, Information Architecture, Infrastructure, Communications, Business Analysis and Change Management. TechHub is acting as an employment agency on behalf of the client. For further information please search for "TechHub Recruitment