Group and Events Coordinator - Hilton Branded Hotel London

COREcruitment International
London, Greater London
£20000 - £21000/annum + benefits
09 Jul 2017
08 Aug 2017
Contract Type
Full Time
Group and Events Coordinator – Hilton Branded Hotel London

Salary: approx. £20000 + benefits


Handling of group reservations, meetings and events planning, providing required administrative support and taking every opportunity to maximise revenue


* Deal with all incoming enquiries (email, phone, fax, etc)
* Ensure the complete administration and execution of all planned events and group bookings
* Action amendments, rooming lists and ensuring group blocks are kept up to date.
* Maintain entries and leads into the booking systems
* Create SRPs on the system, inputting all group reservations and creating all packages and RMS values
* Produce contracts and pro-forma invoices to the company standard
* Ensure all payments (deposit, invoice, additional charges, etc) are accurate and taken in timely fashion
* Produce all necessary reports daily/weekly/monthly basis and issue function sheets and group
* Coordinate and prepare delegate packs and papers including menu choices and buffet food display cards
* Keep up-to-date with the hotel services, promotions, equipment prices, etc to ensure best services to client
* Liaison with sales and operations teams to ensure consistency of meeting product offering and service standards
* Conduct hotel show rounds or attend meetings where appropriate
* Check commission invoices for group and events
* Meet and greet event/group organiser on arrival for their event, periodically check satisfaction with them and actively seek client’s feedback
* When required covering reservations agent for holiday cover
* Consistently deliver excellent service to all guests and clients

The Ideal Candidate

* Hilton/OnQ PM & ONQ R&I experience is essential
* Excellent organisational and administration skills
* Positive attitude and excellent communication skills
* Commitment to delivering a high level of customer service
* Confident telephone manner
* High level of IT skills

Interested in this great challenge? Contact with your updated CV