IT Helpdesk

£17000 - £21000/annum CAR PARK, BENEFITS,PROGRESSION
09 Jul 2017
08 Aug 2017
Contract Type
Full Time
Are you looking for a fantastic First Line IT Support role with a excellent company?

Are you looking to work for a company with brilliant benefits?

Are you looking for a role in the centre of Reading near the Madejeski Stadium

Then this brilliant opportunity is for you!

My client is looking for an First Line IT Support candidate to join their exciting team!

This role is ideal for someone looking to get into their first IT role!


*To maintain motivation and focus within a highly technical team.
*To answer and resolve all customer enquiries and issues received at the front line
*To work closely with the other Technical Advisers within the team to ensure the smooth functioning of in-house database systems
*Use the help desk call logging database to record and track progress of problem resolution, and to identify repeating incidents and escalate to the Senior and or developers as necessary
*To keep up to date with changes and advances in the IT Industry and systems development


*Previous experience in a similar technical support role
*Ability to analyse problems, determine appropriate solutions
*In depth experience in technical support, varying hardware and software platforms
*Ability to understand user requirements and translate into technical solutions
*Varied Windows admin skills
*Networking skill (LAN/WAN, Internet, etc)
*IT security (firewalls, anti-virus, etc)
*Excellent communication skills
*Attention to detail, commitment to quality
*Ability to work under pressure

The lucky candidate that is successful for this role will get amazing benefits such as:

*Pension Scheme
*Life Assurance
*Health Insurance
*Gym Membership Vouchers
*Dental or Optician cash plan
*Private Healthcare (after 5 years service)
*Annual Salary Review
*Bonus Schemes
*Child care vouchers
*25 days holiday + bank holidays
*Fun Days
*Cycle Scheme
and so much more!!

These types of opportunities don't come around everyday so apply!

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer