1st Line Network Support Engineer
Become part of the fastest growing Company in London, UK!
We are looking for ambitious 1st line Network Support Engineers to join our expanding Helpdesk team in Little Venice, London
If you want to join a fast-growing, international organisation, where you will gain valuable technical experience combined with unrivalled exposure to UK and international companies, as well as build your career from our new, prestigious offices in London, apply for this job role asap!
Main Purpose of Role:
? Ensure our customer is provided with excellent technical support for all active services;
? Manage 1st Line Cases relating to faults to meet the SLA commitments.
? To monitor and repair network faults and provide support and other network services;
? Manage Case queues for Faults, Data-Centre Access and Information Requests;
? To answer calls logging or updating Cases as appropriate;
? Shift patterns position.
? Self-motivated; good time-keeping and customer-value work ethic;
? Working knowledge, qualifications or experience of Wide-Area networking technologies, topologies and routing protocols;
? Strong analytical and trouble-shooting skills;
? Builds long-term relationships both internally and externally across different cultures;
? Good English communication skills, both written and verbal;
Knowledge & Experience:
? Ideally a background, additional qualification or experience in Telecommunication and/or a Networking environment;
? Able to demonstrate knowledge of networking topologies and routing protocol;
? Good organisational skills;
? Process and Teamwork oriented approach with both internal and external customers.
Academic & Professional Qualifications:
? Cisco or Juniper accreditation to at least CCNA or JNCIA level
? Travel within the UK may be required on occasion