Account Executive

Recruiter
Kairos Recruitment
Location
Manchester
Salary
£20000 - £24000/annum
Posted
09 Jul 2017
Closes
08 Aug 2017
Contract Type
Permanent
Hours
Full Time
Client Services Executive - Display Graphics/Print

Our client are as large display graphics production business in the UK. The company provides a wide range of display solutions - from simple banner and graphics panels through to designing and building large exhibition stands. Their clients range from one man businesses to SME's, local authorities to major blue chip multi-national accounts.

Role Purpose

Customer Services Executives are responsible for the planning, execution and production/project management of our clients' work from brief to delivery/installation. Not only are they the 'eyes and ears' of the client throughout the workflow, it is their responsibility to instruct each department clearly of their clients requirements from initial brief and planning through to shipment, ensuring projects are executed in line with the client's expectations, on time, complete and ready for invoicing.

The Customer Services Executive will liaise internally and externally across different departments, with other group sites and external suppliers, whilst managing the flow of information to ensure timely and efficient delivery / install for their customers, to their exact requirements, maximising margin and delivering exceptional customer service.

Responsibilities and Accountability

* Drive and manage the planning, production and execution of complex, bespoke and/or high volume production projects.
* Actively maximise margin at every stage of the workflow, ensuring that the best, most efficient production methods and substrates are used whilst meeting or exceeding client requirements.
* Liaise with all internal departments and external suppliers to ensure effective, efficient and quality delivery of projects to our clients according to their requirements and agreed final brief.
* Liaise with clients, handle enquiries and suggest solutions, upselling and agreeing any additional costs as they occur.
* Deliver exceptional customer service and maximise opportunities.
* Follow-up additional quotes supplied to the client ensuring all costs are captured and approved.
* Knowing at what stage their clients work is throughout the process and escalating any issues internally as required in order to ensure clients' requirements are met.
* Running pre and post production meetings.
* Ensure processes are followed and all work is input on their ERP system as required.
* Track costs against the agreed quote throughout the production process.
* Work as part of a team and support training and knowledge growth initiatives.
* On site presence as required to support client project implementation.
* Ensuring any contractual obligations, KPIs or SLAs are met or exceeded.
* Building and maintaining good professional working relationships with clients.
* Keeping the Production Team Leader updated in a timely manner on particular projects, clients, issues or risks.
* Monitor and help to resolve issues during the production process from brief to delivery/install quickly and efficiently, in coordination with the Production Team Leader ensuring timely feedback and efficient resolution.
* Support other members of the team and department.
* Continue to improve their knowledge of the client, products, technology and improve their commercial overview.

Requirements

* Good organisation skills in pressurised environments with the ability to escalate when appropriate.
* Ability to manage large and / or complex bespoke projects.
* Ability to multi-task and utilise resources to execute tasks within a deadline oriented environment with tight timelines.
* Excellent attention to detail, good organisational skills and a record of maintaining high quality standards.
* Excellent communication and interpersonal skills.
* Highly motivated with a high level of initiative; inspires confidence to work independently and in support of department goals and business objectives.
* Ability to build good, professional relationships.
* Print production / customer service experience is essential.
* Customer friendly and customer focused.
* Strong computer skills.
* Proactive, can do attitude.

Our client are offering a competitive salary and great training for the successful candidate, they are also looking to close this position as soon as possible so quick applications will be a benefit