Mortgage Collections Handler

Alexander Mae (Bristol) Ltd
Bristol, Avon
09 Jul 2017
08 Aug 2017
Contract Type
Full Time

We are delighted to be assisting our client with a Mortgage Collection Handle on behalf of our client who is based in the city centre of Bristol. Within this role you will be working on behalf of their clients to rehabilitate borrowers accounts by contacting them at key stages throughout the litigation process. The overall objective will be to improve rehabilitation rates on mortgage accounts and ultimately reduce the number of repossessions. This role will take on more of an account management responsibility, working very closely with the borrowers to understand their financial responsibilities with a view to finding payment solutions through the guidance and support of the mortgage collections handler working on their individual case.

Working on a specific account to identify borrowers who require assistance with the rehabilitation of their account.

Negotiate settlements with debtors and monitor payment arrangements.

Knowledge, skills and experience

Effective telephone communication skills with the ability to empathise and relate to the sometimes emotive conversations that take place with borrowers.

Having the balance between listening and building bridges by turning the outcome of any conversation to a successful conclusion.

Successfully build rapport with borrowers and negotiate affordable arrangements that will be maintained. For this role we are seeking someone with previous experience of large volume outbound calls such as credit control or customer account management within a financial or professional services environment.

To have basic knowledge of and be able to use common functions of relevant computer applications with appropriate training.

Good attention to detail.

Demonstrate a conscientious, 'can-do' attitude.

Be client focussed. This is a superb opportunity working for a professional services organisation and a permanent opportunity.