Head of E-Commerce / E-Retail
We are partnering a high profile luxury retail brand who are looking for a Head of Ecommerce to join their growing digital team based out of their central London head office.
This is key hire for the business and the successful applicant will be responsible for developing the ECommerce strategy and the ongoing development of their new ECommerce site for the UK market. This is a newly created position and as such we are looking for professionals with proven experience of leading and developing high performing ECommerce propositions ideally for luxury brands.
Duties and experience needed:
- Responsible for leading all business aspects of Ecommerce and Eretail for the brand in the UK.
- Customer and service focused
- Insight and customer behaviour driven with strong analytical as well as technical skills
- Project management of new services, from concept, creation, scoping through to delivery
- Responsible for the development and performance of the online business
- Development and execution of the online marketing activities including management of 3rd party agencies (PPC, SEO, Paid Social)
- Drive IT projects with Head of IT, contribute to software evolution
- Lead, develop and grow the Ecommerce team
- Hands on day-to-day development and performance of the online business
- Pushing innovations and new ways to drive best in class Ecommerce initiatives
- Website & E-commerce operational management
- Allocation and presentation of merchandise within Hybris
- Responsible for all website updates
- Monitoring and upkeep of ECommerce budgets and financial forecasting
- Responsible for website performance: Customer conversions
- Management of content: product copies, videos subtitles, emailing texts, etc.
- Conduct regular AB tests, and recommend improvements
- Create reporting and analytics on customer demographics and purchasing behaviour
- Champion client experience and service for the acquisition and retention of customers through digital channels
- Experience of Salesforce.com or Hybris would be an advantage but are not essential