Children’s Rights and Advocacy Assistant - Quality and Safeguarding

Surrey County Council
Woking, Surrey
09 Jul 2017
08 Aug 2017
Contract Type
Full Time

Job Details

Surrey County Council is committed to the development of its workforce and as such this role is only available to applicants who already work for Surrey County Council. We thank you for your interest in Surrey County Council and would encourage you to review our current vacancies which are available to all.

£21,475 per annum based at our Woking Office – Quadrant Court, Guildford Road, Woking, GU22 7QQ. Travel to other Surrey offices may be required with flexible working from other Surrey offices supported where necessary.

Flexible working supported where possible, laptop and mobile supplied. 24 days annual leave, local government salary-related pension offered, discounted child care vouchers as well as the option to join the car lease scheme. For more information, please visit MyBenefits for Surrey County Council staff.

An enhanced DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) and the Children’s and Adults’ Barred List checks will be required for this role.

About the Role

Are you interested in working with young people and families and using the feedback that we receive from them to help services of the future?  Are you up for a new challenge?

Your main duties will include the administration of the complaints process; this will include composing routine correspondence as required, managing confidential correspondence and sensitive issues when they arise, use of spreadsheets and databases to input, retrieve and report on data. You will be an excellent communicator and able to work on your own initiative and under pressure. The work would suit an efficient, organised and adaptable person looking to work in a challenging environment within a supportive team.

Quality and Experience, Commissioning and Prevention

This is a new role, part of the newly created Commissioning and Prevention Service.  The Quality and Experience teams works with Market Strategy and Insight and Innovation staff creating the commissioning function within the Children’s Schools and Families directorate.  The focus of this team is knowing and understanding the quality of our practice. This will support a real understanding of the impact of our services, the outcomes for children, young people and families and will help to inform our commissioning decisions.  Staff will work with colleagues across the directorate, to provide an independent view of our work and the resulting outcomes for children, young people and families including understanding their experiences of our services.  Quality and experience will also take the lead for directorate wide inspection planning and preparation and will retain key areas of improvement work.

Work context of the Children’s Rights and Advocacy Advisor Role:

The Children’s Rights and Advocacy Team leads on a range of rights based services for children including the Statutory Social Care and Corporate complaints processes across the Directorate. The team also leads on Customer Relations for the Directorate. The Team works closely with colleagues within Quality and Development to inform service delivery across the Directorate.

To be shortlisted for interview your CV and personal statement will clearly evidence:

  • Sound working knowledge of Microsoft Office
  • Ability to draft routine correspondence and other documents.
  • Experience and understanding of working to deadlines and of using judgement to establish priorities and levels of urgency
  • Ability to prioritise and manage under pressure with minimal supervision.
  • Effective communication skills, both oral and written
  • Have an understanding of issues relating to confidentiality and the management of sensitive issues.

Additional Information

The job advert closes at 23:59 on 20th July 2017.

Equal Opportunities

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.  We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.