Customer Service Agent (UK & Bilingual)

Recruiter
Brook Street UK
Location
Colchester
Salary
£16500 - £18300/annum Discount, Holiday, Pension, Bonus
Posted
09 Jul 2017
Closes
08 Aug 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
We have a Permanent Job opportunity working for a company growing at an impressive rate, involved in the Online Retail sector. They found a gap in the market, and have been growing and developing ever since! Our client is now looking to further expand their team, with the addition of a Bilingual Customer Service Agent. This will be working in their office, based in Colchester.

They have multiple roles available, and the languages of interest are Italian, Danish and French, however they will also look at Customer Service Agents with the English language only, however this will result in less pay. Your daily duties in this role would be to manage customer queries via the telephone and also via email communications. This will include updating customers orders and accounts via online and in-house databases. As well as this, you will need to check and amend live orders in necessary. Contact is a huge part of the role, and you will need to liaise with couriers as well as clients regarding deliveries etc. The whole role is designed to provide a first class service to every customer on every occasion.

For your application to be considered, you will need to have Customer Service Experience and also have some form of Telephone based work, with a confident telephone manner. As mentioned previously, it is preferable you are fluent in either Italian, Danish or French, however there are also sole English speaking roles. As well as this, you will need to be an engaging and confident person, who is confident speaking to customers from all walks of life. Due to the nature of the role, it is preferable you are interested in the fitness industry.

In return, you will be provided with multiple benefits including discounts, holiday entitlement, progression, pension, a great working environment and product training to ensure you will be a huge success! There is also an annual bonus scheme in place in the company performs well and you can expect a basic salary of between £16,500 to £18,300 dependent on experience.

To find out more please call Ollie or Bessy at Brook Street on (Apply online only).

Alternatively please send your CV and we will contact you.

Thank you for taking the time to read about this job opportunity, we look forward to hearing from you. All applications are treated with professional discretion through the entire process