Skills Advisor

Office Angels
£20000 - £21000/annum
09 Jul 2017
08 Aug 2017
Contract Type
Full Time
Job role: Skills Advisor

Salary: £21,000

Job Type: Temporary - Permanent

Location: Birmingham Central City Centre

Working Hours: Mon - Fri 9-5:30(1hr Lunch)

Job Overview of a Skills Advisor:

Office Angels are currently working with a bespoke training Provider based in the city Centre, this company is experiencing a rapid process of growth, looking for an enthusiastic customer service and sales person with at least 12 months experience in a similar role with inbound and outbound sales experience.

Our client is looking to recruit a Skills Advisor with immediate effect.

We are looking for someone who can come in hit the ground running, a fast learner, with strong communication skills, likes working to team targets.

The main role and responsibilities of a Skills Advisor will include;

* Conduct all calls, inbound and outbound, efficiently and professionally ensuring customer satisfaction at all times and service level agreements are met
* To provide a consultative sales, information and guidance service concerning the course of study enquiry from learners and employers as required, in line with department and individual targets and service levels
* Conduct fact finds with learners and employers by means of inbound and outbound calling evaluating and advising on potential requirements
* Create proposals suitable to the learners and client employer requirements, ensuring the completion of the required documentation in line with department procedures to complete the sale.
* Maintain contact with potential clients to chase required paperwork to confirm orders
* Account Management of existing clients, evaluating further requirements and service needs for future sales
* Update data management systems and CRM with notes and documentation on all enquiries and sales activity
* Processing payments for sales ensuring complete confidentiality of client information is maintained at all times
* Supporting learner induction processes
* Supporting maintenance of website and social media advertising to learners and employers.
* Maintaining learner evaluation and monitoring documentation.
* Producing management information on activity and performance.
* Achievement of KPI's as set by the Line Manager
* Ensure that knowledge of products, services and procedures is up to date
* Represent the company in a professional manner at all times
* In addition to the duties and responsibilities listed, the job-holder is required to perform other duties assigned by the Line Manager from time to time
* The job-holder is obliged to comply with Health and Safety procedures as outlined in Access Skills Health and Safety Policy
* The terms in this job description are subject to review from time to time by the Line Manager and the Human Resources Department
* To work consistently to the highest standards possible
* To take responsibility for personal development, learning and performance levels
* Constantly re-evaluating processes. Recommending and driving change where needed.

The ideal Skills Advisor will posses the following skills:

- Be self-confident when dealing with colleagues and external parties

- Have a positive attitude to the responsibilities and challenges of this role

- Express own views & constructively challenge with alternative views.

- To plan ahead and prioritise to meet objectives.

- To be open-minded, honest and approachable

- To be supportive to new directives and initiatives.

- Willingness to work collaboratively

If you are interested in this position please click APPLY. If you are not contacted with in 7 days, please assume you have been unsuccessful on this occasion. Please only apply if you are immediately available or with a weeks notice as this position is to start within the next two weeks.

Office Angels is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer