Seasonal Reservations Sales Consultant

Esprit Ski
Godalming, Surrey
£18000 - £21000/annum
09 Jul 2017
08 Aug 2017
Contract Type
Full Time
The role demands people with a passion for travel and customer service, who enjoy dealing with people - both inside and outside the business. We hold customers at the heart of what we do.

You must be committed, flexible and a strong team player, able to work under pressure and manage sometimes complex enquires and holiday costings in a calm, professional and customer/agent friendly manner.

Key responsibilities will include:
- Handling incoming calls from direct clients and Travel Agents
- To go above and beyond our Travel Agent and direct customers’ expectations
- Enhancing our customer holiday by offering additional holiday extras/items to reinforce the benefit of booking through us not a competitor.
- Delivering exceptional customer service at all times
- Working closely with other team members to promote a strong team ethic
- Making outbound calls to existing customers and chasing leads
- Responding quickly, accurately and effectively to sales enquiries
- Checking availability, providing quotes and processing bookings

Specific skills, experiences and qualities we are looking for from the ideal candidate:
- Passion/Interest for travel and the travel industry
- Hard working, with excellent attention to detail
- Experience of travelling or resort based experience (desirable)
- Committed to providing excellent customer service
- A good telephone manner with good communication skills
- Professional, friendly, approachable and a good team player
- Passionate about people and the effect they can have within the business
- Desire to develop your career within a large travel business
- Knowledge of European ski resorts (desirable)
- Previous experience in a customer facing/call centre environment
- Excellent standards of Computer literacy

- Generous Holiday concessions + 10% Friends and Family discount
- Christmas and Summer parties & Regular Sports and Social events
- Great incentives and prizes
- Un capped commission earnings and paid overtime potential