Night Receptionist / Service Assistant

The People Pod
09 Jul 2017
08 Aug 2017
Contract Type
Full Time
Night Receptionist / Customer Service Assistant

Role Summary:

In a customer facing environment, you will work as part of a small team providing the very best service and support residents living within a luxury Residence. The members of the team will, working alone or during busy times in partnership with another Customer Service Team member, maintain and deliver our building standards, also provide customer service outside of office hours dealing with any incidents and assisting and supporting our residents.

The Role will report directly to the Residence Manager. Key reporting items will be:

* Customer service standards
* Customer feedback
* Resolution of incidents
* Property and communal hub standards.

Role Responsibilities:

* Maintenance and Delivery of building standards. To include cleaning public areas and ensuring breakfast service is set up.
* To be the single point of contact based at the residence reception, for all residents and visitors.
* To quickly get to know each resident and ensure that they are always acknowledged and greeted whenever they are met.
* To attend to any query or incident within the residence and resolve the issue promptly.
* Via regular walk-rounds, to inspect and maintain the communal areas to the highest cleanliness standards.
* To respond to any maintenance issues raised by residents within 1 hour, where necessary arrange for their rectification and give clear communication on the timescales for repairs.
* To take the lead in the event of an emergency, following procedures and contacting the relevant emergency services and escalating the issue to the Residence Manager.
* To take and maintain clear and detailed records of any incidents which may occur during the shift and where required, prepare and submit written reports to the Residence Manager.

Knowledge, Experience, Qualifications & Skills

* Passionate, Organised and committed Customer Service focused individual.
* Service Orientated, the ability to work independently with confidence.
* Excellent communication skills.
* Ability to prioritise effectively within a fast-paced customer environment.
* Helpful, can-do attitude.
* Computer Literate