Service Advisor

£19000/annum bonus
09 Jul 2017
08 Aug 2017
Contract Type
Full Time
Service Advisor

Volkswagen Carlisle

Ref. req111

Contract Type: Fixed Term Contract

About the role

15 month Maternity cover

Hours of Work: Monday to Friday 8am - 5.30pm & Saturday on a rota basis 8am - 1pm

£19,000 per annum plus bonus!

Here at Volkswagen we pride ourselves on our reputation for delivering the highest quality service to all our customers, and with ambitious plans for the future; we are looking for people who are passionate and positive with the drive to delight our customers by giving them the best possible customer experience.

* Responding positively to customer telephone enquiries relating to service and repairs
* Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary
* Answering customers' questions regarding technical problems, warranties, services and repairs
* Checking all documents for accurate completion
* Liaising with service manager to ensure workshop loading suits diary bookings
* Producing invoices for completed work and explain the content to customers
* Ensuring service bookings and appointments are managed efficiently
* Establishing customers drop off and collection requirements or arranging alternative transport where necessary

About you

* Experience gained from within the motor trade is desirable and from a similar role is
* Experience in working with Kerridge is advantageous
* A confident user of computers
* Administration experience and the ability to work well under pressure, handle conflicting demands and schedule work appropriately
* A full and valid UK driving licence is essential

Why us...?

In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus