Commercial Collection Agent

Appointments Personnel
£18000 - £22000/annum
09 Jul 2017
08 Aug 2017
Contract Type
Full Time
Permanent, Commercial Collections Agents position.


£18,000 - £22,000 per annum, depending on experience


Newcastle under Lyme, Staffordshire


8.00am - 8.00pm Monday - Thursday Shift rotation

8.00am - 6.00pm Friday

Our client, based in Newcastle under Lyme, are looking to recruit Commercial Collections Agents on a full time permanent basis. My client are UK's leading regional legal services provider and are going through a significant period of growth with annual revenues in excess of £40million. The Commercial Collections Agent will contact, by phone, and collect overdue payments from businesses on behalf of their clients.

As a Commercial Collections Agents you will be responsible for:

* Maintain a highly professional and informative manner in all dealings with customers
* Effectively deal with inbound and outbound calls
* Chase outstanding payments from early, mid and late collections
* Follow up on re-payment promises
* Data Input - updating the CRM with full and accurate notes
* Act in accordance with Solicitors Regulatory Authority guidelines at all times
* Attend any meetings/training sessions as requested by your Manager, taking on board any further actions requested.
* Co-operate with team members and carry out any duties as requested.
* Any other responsibility required to perform the role.
* These responsibilities may change from time to time depending on the business requirements

As this role requires customer interaction, we expect some common qualities in those conducting these roles:

* A positive "can do" attitude
* Previous experience in a collections role ( preferably business to business , consumer also considered )
* Ability to empathise with customers who have genuine disputes
* Computer literate with reasonable keyboard skills
* Excellent attention to detail
* Good time management skills
* Have a professional telephone manner
* Excellent listening skills
* Ability to work using own initiative and motivation
* Demonstrate flexibility in busy times
* Willingness to adapt to change.
* Willing to receive additional training provided by the organisation

You will get full support and excellent training. You will be rewarded with 20 days holiday entitlement plus bank holidays, free parking, annual salary reviews and company pension.

You will be required to complete a DBS check and also an Experian Employment and credit check.

If this role is for you then please apply with your CV now.

This vacancy is being advertised on behalf of Appointments Personnel who are operating as an employment agency