Service Desk Analyst

CPS Group (UK) Limited
£18000 - £20000/annum Additional Benefits
09 Jul 2017
08 Aug 2017
Contract Type
Full Time
My client is looking for an enthusiastic and driven individual to join their expanding IT department in Cheltenham. They are looking for a confident individual, to provide both on-site and over the phone IT Support.

As an IT Support Analyst, you responsibilities will include:
* 1st & 2nd Line Technical Support
* Adhering to SLA's
* Building of user equipment (PC's/Laptops and smartphone handsets)
* Equipment fault finding/troubleshooting, testing, repair or dispatch for repair.
* Assist in employee moves and meeting room setups, where appropriate

As an IT Support Analyst, you will possess the following:
* Knowledge of Windows 7 (Configuration & Support)
* Knowledge of Microsoft Office 2010 (including Outlook)
* Possess strong written and verbal communication skills
* Experience in configuring & setting up PC's/laptops/Thin Clients
* Strong analytical and administrative skills.
* Ability to work within a high pressure environment.
* Excellent interpersonal skills

For further information and to receive a full role profile, please send in an up to date copy of your CV with your application or contact Lucy Gossage on (Apply online only)

CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy