Senior Technical Engineer (3rd Line Support)

Silverbug Ltd
Milton Keynes
£32000 - £43000/annum
09 Jul 2017
08 Aug 2017
Contract Type
Full Time
Senior Technical Engineer (3rd Line Support) 

Position: Senior Technical Engineer 
Location: Milton Keynes and Coventry 
Contract Type: Full Time, Permanent 
Salary: £32,000 - £43,000 per annum 
Benefits: Company laptop, iPhone, pension with company contributions, healthcare plan, Perkbox, childcare vouchers plus many more 

About the role: 

Do you like the variety of different client sites? Do you have a passion for all things techie? Do you want to become a part of a fast growing, privately owned company with a culture of having fun in the work place? If so, we may have a place for you at Silverbug! 

Working as part of our existing Technical Engineers team, we are looking for a Senior Engineer with an enjoyment for travel, wanting to get involved with a variety of different client technologies, lofty standards and a positive customer facing attitude. 


- This fantastic opportunity allows you to get involved with fixing and maintaining a huge variety of client solutions both onsite and remotely. 
- Provide awesome onsite support to Silverbug clients at various locations in the country. 
- Wanting to actively develop and improve the client`s ICT environment. 
- Keeping Impeccable Client documentation. 
- Get involved in Project work, working as part of a team to deliver better customer solutions 
- Liaise with users about technical issues in a way they can understand 
- Have a blast making one of the fastest rising MSP companies even better 

About you: 

- Education in computing science and/or can demonstrate experience in a range of computing areas to a senior level: hardware, operating systems, servers and networks 
- You are a people person, you love to interact and build rapport with everyone you meet 
- Experience in Microsoft and VMware technologies to a 3rd line level. 
- Face to face customer service experience. 
- Ability to work in pressured environment 
- Experience of working successfully within a team 
- A real thirst for technical knowledge 
- A desire to progress your career 
- Effective troubleshooting methodology 
- Excellent problem-solving abilities and tenacity 

What we offer: 

We provide you with the training and put you on a path to get you where you want to go! Paid 12 days training every year! With access to an online training portal with thousands of courses available. All the below and more will be provided as part of your personal development plan at the Silverbug University: 

- CCNA (Cisco Certified Network Associate) 
- MCSE (Microsoft Certified Solutions Expert) 
- MCSA (Microsoft Certified Solutions Associate) 
- CompTIA Network+ 
- CompTIA A+ 
- ITIL Service Operation 
- ITIL Foundation 

Silverbug have been recently accredited as a Microsoft Gold Communications and Cloud Accelerate Partner, allowing us to continue being a lead in supplying Microsoft Lync, Office 365 and being the 4th largest Microsoft Azure integrator for small and medium business in the UK. 

As an innovative, dynamic technology company, we serve an array of industry leading customers and we strive to new standards in the IT world. As a privately owned company, Silverbug has grown since its client base rapidly since it was established in 2002. 

You may have experience of the following: Senior Technical Engineer, 3rd Line Support, VMware, Technical Support, Field Service Engineer, Troubleshooting, IT Support Technician, 3rd Line Support Analyst, Systems Engineer, Third Line Support, etc. 

This vacancy is being advertised by EasyWeb Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications