1st Line Helpdesk Support Analyst – Daresbury - £21K

Recruiter
Greywood Associates Ltd
Location
Warrington
Salary
£18000 - £21000/annum bens
Posted
09 Jul 2017
Closes
08 Aug 2017
Contract Type
Permanent
Hours
Full Time
1st Line Helpdesk Support Analyst - Daresbury - £21K

My client are looking to recruit a are looking to recruit a 1st Line IT Support Engineer work on their busy helpdesk to support their internal users where you will be responsible for supporting a diverse range of technology covering Windows XP, Vista, 7, Windows Server 2008 / 2012, Active Directory, VMware, Desktop & Helpdesk Support, VNC etc.

Duties will include,

* Logging calls (around 150 per day on the Helpdesk) on the IT Service Desk and maintaining details of software / hardware problems detected.
* Providing 1st line technical support; answering support queries either directly or via phone or e-mail.
* Escalating with external support when necessary.
* Supporting users in the use of computer equipment by providing necessary advice and/or training.
* Maintain & update internal documentation and database systems in a timely manner.

Suitable candidates should have/be: -

* The ability to communicate effectively with people at all levels.
* The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
* A strong knowledge of Microsoft based operating systems with emphasis on Windows XP, Windows 7, Windows Server 2003 and Windows Server 2008.
* Experience with using and troubleshooting Microsoft Office.
* Basic understanding of PC hardware set-up and configuration.
* The ability to work as part of a team and on their own initiative.
* Positive & Flexible attitude.
* Knowledge of Active Directory, Cisco, Microsoft Exchange and VMware will be considered an advantage.

This is an excellent opportunity, offering any candidate the opportunity to work in a highly technical environment, using the latest technologies where you can bounce ideas off the other technicians in the team. The salary can be anything up to £21k depending on experience, but this is definitely an opportunity not to be missed, so please send me your CV now