Service Delivery Manager

100% IT Recruitment Ltd
£40000.00 per annum + Bonus + Bens
08 Jul 2017
07 Aug 2017
Contract Type
Full Time
Service Delivery Manager


£40,000 + Bonus + Excellent Benefits

This is an outstanding opportunity for you, an experience Service Delivery Manager to join a leading IT organisation in Basingstoke.

You will be managing customers in both Public and Private sector for Manage Service and associated IT Services so this will suit a Service Delivery Manager from a similar background.

As the Service Delivery Manager, you will be responsible for:

* Ensuring services are delivered to customers within the stated SLAs.
* Providing monthly reporting and analysis, with associated action plans.
* Chairing regular service reviews with customers.
* Supporting Business / Sales managers at reviews and when preparing bids
* Developing and managing mechanisms for driving continuous service improvement, and improving Customer Satisfaction.
* Working with the Customer Services Manager and fellow Service Delivery Managers to develop and manage a framework of: Process, Reporting, and System Standards for Service Delivery Management.

* Supporting Business Units with account development opportunities.
* Identify and work with the support teams to minimise the need for clients' on-site support by maximising what can be done remotely from the IT Service Desk
* Preparing and presenting changes to the customer, and ensure this complies with documented procedures.

About you.

In order to be successful in your application, you should have:

A broad knowledge of IT and Communication Services

* ITIL v2/3 Foundation
* Strong Service Delivery Management background
* Experience in implementing and developing IT Service Management Systems
* Proven Track record in solution design and implementation.
* Report writing
* Excellent team management - train, motivate, mentor and develop your team.

In addition:

The ideal candidate will be very presentable with a degree of gravitas that inspires confidence in customers and stakeholders alike. Able to analyse data and present findings and service improvements. A great communicator that can work with technical and non-technical people alike. Good experience of what makes a successful SDM department and able to step into an area where this is very embryonic, and build the processes with us. An active listener with good finishing skills. Must have Business Relationship Management experience.

So if you are an experienced Service Delivery Manager, with a strong IT background in an ITIL environment, then please send your CV to me today!