Energy Advice Team Leader
We're looking for an exceptional Team Leader to join our Community Investment team to help us develop, promote and implement our Energy Advice strategy to our residents.
You'll be tasked with setting up and developing a new national Energy Advice Team and providing them with effective and visible line management. Your team will need to be highly performing, dynamic and motivated to deliver a national energy advice service with high quality service standards and sector leading impact.
You'll deliver energy advice through providing one to one and group contact with customers, managing a personal case load of clients, providing back up support to the team of Energy Advisors.
We'll look to you to bid for - and deliver - external funding and contracts to increase the programme's impact, as well as promoting the Group's energy advice activities through engagement with key stakeholders, awards, publicity and speaking opportunities.
You'll already have experience of delivering high quality, face to face guidance services, gained in an energy (or similar emotive) context and will ideally hold the City & Guilds Level 3 Award in Energy Awareness.
You'll have demonstrable line management experience and be able to lead a geographically diverse team to deliver innovative services. You'll role model team leadership skills, be an excellent communicator, display personal integrity and credibility, and be willing to collaborate with both colleagues and external partners.
A passion and drive to successfully deliver high quality energy guidance will be critical in your success in this role.
Your duties will include:
- Working with our Guidance Manager to create a new, national energy advice service, leading your small team of Energy Advisors to deliver a consistently high quality service which needs to diverse needs of our residents
- Ensuring statutory and regulatory requirements are complied with in all areas of activity
- Working closely with colleagues in Community Investment, property teams, contact centres, resident involvement officers and other customer facing staff in order to identify and support residents with affordable energy needs
- Delivering an excellent, consistent and responsive customer focused Energy Advice service.
Applicants must be able to regularly travel nationally.
This is a fantastic opportunity to utilise your extensive skills and experience to really make a difference for people's lives.
Transforming Lives and Communities
Social purpose is at the heart of Clarion Housing Group, and we aspire to reduce poverty and exclusion amongst our residents, by giving them the tools and support the need to tackle the problems they face and change their lives for the better.
To learn more about how you can support us in achieving our vision and reaching our ambitious targets please download the additional information found within the vacancy details on our website:
If this sounds like an opportunity you would be interested in, we look forward to hearing from you. When applying please use Google Chrome.
Interviews will be held on 15th, 17th and 18th August 2017
We are committed to equal opportunities in employment and service delivery.