3rd Line Support Engineer, Professional Services

Carrington Recruitment Solutions Ltd
London, South East England
08 Jul 2017
07 Aug 2017
Contract Type
Full Time

3rd Line Support Engineer, Professional Services, Office 365, London

3rd Line Support Engineer required to work for a Professional Services organisation based in Central London.

This role will be within the IT Infrastructure Team and will report to the IT Infrastructure Manager.

Below are some of the key areas that this person will manage and maintain:

  • Windows Server environments
  • Email systems
  • Active Directory
  • Server Virtualisation
  • Networking (Switches, Routing, VLANs, WLAN, Wireless, Firewalls, Proxies)
  • Backups and restores
  • Telephony administration
  • Auditing, monitoring and reporting of IT systems

In addition this person will be expected to assist in the following areas:

  • 3rd line support to the Service Desk Team
  • Liaise with suppliers and external support agents as required
  • Desktop software/systems support
  • Out of hours support and planned work


Key skills/capabilities necessary for the role include:


  • Good teamwork, organisational and time management skills
  • Ability to communicate effectively both within the team and with clients
  • Strong customer service skills
  • Excellent attention to detail
  • Able to work well under pressure
  • Excellent written and verbal English skills
  • A strong level of knowledge of Windows Server OS up to 2016
  • A strong level of knowledge of MS Exchange (preferably including Exchange online)
  • A strong level of knowledge of administering Active Directory (preferably including Azure AD and ADFS)
  • Virtual server build and administration experience (preferably Hyper-V)
  • General firewall knowledge, including policy, object and VPN administration
  • General network switching/routing knowledge including administering VLANs, routes, ports and troubleshooting network traffic issues


  • A general understanding of software/patch deployment and device management via SCCM and MDM type systems
  • Knowledge of backup systems (preferably Backup Exec & Veeam)
  • PowerShell, SQL, XML, JSON, HTML, PHP and other basic level scripting skills

This is a great opportunity and salary is dependent upon experience. Apply now for more details.