Desk Side Assistant Engineer

Kevin Edward Associates
£27000 - £32000/annum additional benefits
08 Jul 2017
07 Aug 2017
Contract Type
Full Time
Job Title: Desk Side Assistant Engineer

Salary Band: £27k - £32k basic ( dependent on experience and skills )

Location: London

Job Description:

Working as part of the team you will support our key Customers across the London location.
You will be based on site as part of the dedicated team.
This is a great opportunity to join a growing team with lots of room for internal promotion.
Your primary role is to manage the Joiner and Leaver process for our clients from initial notification, through to the allocation of equipment and accounts.
You will work as a team to install and support the hardware and assist and cover for absence for the Asset Manager and the Queue Managers.

The Requirements

You will:

* Monitor client systems to proactively find and list new joiners;
* Update spreadsheet with joiner status;
* communicate with HR and the managers if further information is required;
* List requirements for new joiners;
* Manage the ordering and installation of equipment;
* Can create and manage tasks in ServiceNow.
* Capable of coordinating tasks and setting priorities
* Learn asset and stock management, to be able to assist or backfill the Asset Manager;
* Assist the Desk side Engineers, if required, in support tasks;
* List leavers, and revoke access, send out reminders and retrieve assets.

We would like you to have:

* Working knowledge of Active Directory, Excel, incident management, request management and problem management.
* Experience and knowledge of ServiceNow or comparable call management software.
* Good communication skills - both written and verbal.
* Ability to calmly manage customers and engineer's expectations.
* Ability to establish and maintain strong relationships.
* Ability to influence others and move toward a common vision or goal