Technical Support Specialist

Education Support Professional Ltd
United Kingdom
£24000 - £29000/annum
08 Jul 2017
07 Aug 2017
Contract Type
Full Time
Field Based Technical Support Specialist London
Up to 29,000 dependent on experience Permanent

Our client, a large PLC who provide ICT support services to schools who provide excellent opportunities for progression, are looking for a Field Based Technical Support Specialist to join their existing team to provide technical support to schools IT systems both remotely and on-site, as well as be involved with the implementation of both large and small scale projects.

Your will be responsible for carrying out regular technical on-site support visits, service desk/remote support, project management, project installations, training and consultancy and quality control to ensure satisfactory outcome to requests.

1st-3rd line support both on-site and remotely
Escalating unresolved support issues to third parties or the Technical Support Manager and progressing these support issues as required
Basic troubleshooting and pro-active maintenance tasks
Creating project analyses based on project requirements
Coordinate onsite install issues
Estimate and assign time/resources to projects, oversee implementation, sign off and carry out handover with customers

2nd and 3rd line helpdesk experience
Windows client/server operating systems and networking technologies
Backup technologies (NT Backup, Veritas/Symantec)
Antivirus systems (Symantec and Sophos)
Server and computer hardware
Networking infrastructure cabling, routers, managed switches
Microsoft TCP/IP, DNS, DHCP
Previously worked in IT within the Education Sector

Quality control management
Managed wireless solutions
Apple OSX and iOS
3 years supporting and administering a Microsoft Windows Server/Client network
Smartboards, interactive whiteboards, multimedia projectors
RM CC4 or similar Educational Operating System
A current Microsoft qualification

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

If you feel you have the required knowledge and experience and would like to apply for this role then please send your CV to Lewis Hume (Email Removed)