Customer Research Lead
Your new company
You will work for a leading Insurance organisation at their head office in the heart of the London Insurance industry. The organisation are currently going through a period of digital transformation, with a number of exciting projects currently at launch stage which are high profile and involve senior stakeholders throughout the business. This is an opportunity to be a part of this dynamic and high performing team.
Your new role
You will be responsible for setting priorities and managing the research roadmap for Propositions, Marketing and Customer Experience within the UK business. You will plan, execute and communicate original research that provides tangible findings and clear calls to action, represent the customers' voice in the product development process and enthusiastically advocate for the value of research across the business. You will bring a strong understanding of qualitative and quantitative methodologies as well a proven ability to manage agency relationships as a client with large-scale and complex research requirements.
What you'll need to succeed
Clarity of thinking, and outstanding verbal and written communication skills, are essential. You will be a lateral thinker with the tendency to think outside of the industry norm and be persuasive in getting others to follow you. You will be an inspiring leader who will provide mentorship to junior researchers and designers and have a love of developing others grounded in expertise sharing and open-mindedness and encourage others to make things better by understanding them more completely.
What you'll get in return
You will be paid a competitive salary in line with market rate, as well as a generous package and holiday allowance. It is an exciting time to join the organisation, and the opportunity to grow your career by being involved in a number of different projects across the digital transformation of the business.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.