Garage Network Compliance Manager

Recruiter
Just Recruitment Solutions
Location
Enfield, Greater London
Salary
£30000 - £40000/annum
Posted
08 Jul 2017
Closes
07 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Garage Network Compliance Manager - £30,000

We are looking to hire a dynamic, resourceful and inspirational Garage Network Compliance Manager. The role requires an individual with a solid understanding of the car servicing market and the ability to act with bags of assurance and confidence. You will need to have total command of your subject, be knowledgeable and persuasive and act as a strong leader to your team.

This is an opportunity to join a genuinely exciting young company as it consolidates its position as one of the UK’s largest car servicing providers. Career progression is encouraged and assisted; Opportunities to move upwards within the company are numerous and individuals who excel are quickly identified.

The successful candidate will be tasked with the following responsibilities:

Making outbound calls to garages, building up relationships with garage owners, advising them how to improve their businesses.

Auditing garages using the following reports:

Daily reporting of customer complaints collected by the Aftercare team.

Daily reporting of issues collected from the Service Care team.

Weekly price control reporting from Assistant Contact Centre Manager.

Weekly mystery shopping reporting from Assistant Contact Centre Manager.

Weekly new garage audit from Assistant Contact Centre Manager.

Daily customer satisfaction scores per garage; customer comments for each job.

Disciplining and terminating garages who fail to comply with our Code of Practice for Garages.

Building relationships with garage network members through open, polite and understandable communication.

Provide appropriate, prompt and efficient resolutions to customer queries regarding garages