Client Care Associate

Recruiter
Cordant People -Sales & Marketing
Location
Manchester
Salary
£18000/annum
Posted
08 Jul 2017
Closes
07 Aug 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Client Care Associate - Manchester - Basic salary of £18,000, Uncapped OTE

Working as part of a busy team based in Sale, Manchester. Part of a Globally known market leader in confidential documentation destruction. If you are looking for a role within a well established company with a great reputation and chances to grow and progress this could be a fantastic opportunity for you.

The Role

* Establish and maintain regular contact with existing customers to ensure standards are being met and customers are satisfied

* Communicating with clients and colleagues of all levels.

* Establish, build and manage strong long term client relationships by treating all clients with care, respect and attention.

* Investigate and resolve any customer complaints or feedback.

* Providing follow up calls to all clients to ensure all issues were dealt with to high standards.

* Maintain accurate and up to date records and logs of all calls made.

* Manage and retain customers looking to cancel their service contract.

* Maximise any opportunity to increase service or revenue levels by collaborating with your team as well as regular service calls to customers.

* Working in a busy, customer focused office environment based in Sale, Manchester.

* Hours are Monday to Friday, 8:30 - 5:30.

The Person

* Previous business to business experience within telesales, retention's or account management.

* Will consider strong B2C retention experience.

* Ability to build and maintain relationships with B2B customers of all levels.

* Comfortable working within a fast paced, customer focused and driven environment.

* Must be results driven with the ability to work to deadlines.

* Strong organisational skills

* Proficient IT skills ideally within Microsoft programs, knowledge of SAP would be an advantage.

* Must show stability in your career.

* Must be able to pass a CRB check.

The Package

* Basic salary of £18,000 per annum

* Realistic OTE of £24,000

* Company pension

* Unrivalled training and development

* Opportunity to build a career within a globally known business.

Please note that due to large volume of CVs received we are only able to respond to successful applications. If you have been successful we will contact you within 72 hours of your application. We are unable to give specific feedback to unsuccessful candidates.

Cordant Recruitment are an equal opportunities employer and as such encourage applications from all areas of the community.

Cordant is acting as an Employment Agency in relation to this vacancy