Customer Service Adviser

Recruiter
Bupa
Location
Manchester
Salary
£18450/annum
Posted
08 Jul 2017
Closes
07 Aug 2017
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
What makes a great Bupa person?

Well, you've got to like dealing directly with people.

We are completely open as to where your enthusiasm for people comes from. It could be from your time in retail, or hospitality, or leisure, or another contact centre or anywhere where you support and help your customers.

And you've got to like listening, with your brain as well as your ears, as our members are going to be relying on you to take them through a process so they can get the right help, quickly.

Empathy is key, so knowing to how to sooth and re-assure worried members is critical and yet there has to be a balance as our members may be in pain, or worried, or overseas - so you've got to be calm, resilient and occasionally firm too.

Finally, you've got to like, or want to like, the telephone! It is a contact centre environment, notwithstanding that we have a free gym on site, subsidised restaurant, break out areas galore (with free hot drinks) and you can park for free as well, or the tram stops right outside the office, so if you don't like the idea of a headset then this role is not for you.

What do you get for working with us?

Well, apart from the training, the support, the gym, the free parking/bus and the variety...

.... we'll give you a competitive starting salary, pension, health cover and 25 days holidays - and preferred rates on both Bupa and other large company products through our staff discount scheme

We'll also give you career development opportunities, both within our Customer facing teams (the vast majority of our team leaders and managers started in an MSA role) and beyond. Most importantly though, we'll give you oodles of personal satisfaction on a daily basis as you help our members when they need it most