Area After Sales Manager - Automotive sector
Our client is a world leading manufacturer of cars and vans with offices all over the world. The UK business is looking to recruit a graduate into an After Sales Manager field based role covering the South West of England (Bristol/Somerset/Wiltshire).
The primary purpose of this role is to deliver company objectives for Customer Satisfaction, Workshop Performance and Network Profitability through implementation of commercial programmes, best practice processes and procedures.
The main responsibilities of the role include:
•Encourage and drive continuous improvement in Aftersales Customer Experience, so that quality objectives for the area are achieved, with particular emphasis on the successful implementation of plans to bring under-performers up to the Network average level.
•Work closely with Authorised Repairers to develop commercial actions and activities that underpin the achievement of the company and Brand specific objectives.
•Work with Dealership management to grow and develop their Aftersales business by agreeing strategic action plans. This will include understanding the local market influences, the financial aspects of their business and being able to encourage best practice and suggest improvements, which will in turn increase Sales Performance and Dealer profitability for Aftersales
•Facilitate the sharing of Network and industry Best Practice, with regards to business operations, sales performance, staff motivation and marketing initiatives.
•Assessing Network competence levels, as well as ensuring Network awareness of Brand Norms, Standards, policies processes/procedures and compliance with the obligations under BER.
•Interpret Network financial performance, identifying key trends, opportunities and concerns relating to turnover, margin and costs
•Conduct analyses on market penetration and customer retention and ensure that the information is used to identify growth opportunities and developed into action plans.
•Promote and develop sales of accessories through display, communication and co-operation with NVD contract holders.
•Ensure that customer databases are managed effectively, including data acquisition, maintenance and cleansing, in order to optimise the efficiency of marketing programmes.
The successful candidate will be dynamic and well organised with the ability to manage their time effectively; they will possess excellent interpersonal skills. Candidates must be credible, with exceptional customer handling skills and able to influence people at all levels to bring about significant business improvements.
The package includes:
Employee car ownership scheme
Highly competitive stakeholder pension
Private medical cover
26 days holiday plus Bank Holidays
Comprehensive benefits package
The organisation takes the development of their people very seriously and offer ongoing opportunities for continuous career development and progression within the Group.
•Educated to degree level
•2 years minimum work experience post-graduation in a business related role, ideally in a Commercial function.
•An interest or any experience in the automotive industry would be ideal
•Knowledge of Parts & Service and Dealership operations is essential, as is a sound financial understanding, a high level of computer literacy, numeracy, negotiation and presentation skills
•Previous experience in a retail environment would be a significant advantage.
•A full clean driving licence is essential.